Casino Security Officer II: Protect, Respond and Investigate

Rail City Casino; Sparks (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Rail City Casino is seeking a Security Officer to protect guests, employees, and property. You will anticipate problems, respond to emergencies, and resolve incidents while upholding casino policies and safety standards.

Prior guest service experience is required; experience in law enforcement or casino security is preferred. A high school diploma or equivalent is preferred, and fluency in English is required to communicate effectively with staff and guests.

Qualifications

• Prior guest service experience is required.
• Experience in civilian or military law enforcement, casino/hotel security, or industrial security is preferred.
• High School diploma or equivalent preferred.
• Excellent verbal and written communication skills, with demonstrated ability to investigate incidents, interview witnesses and draft legible, factual reports.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment maintaining physical stamina, proper mental attitude while working under pressure and meeting deadlines.
• Must be able to read, write and speak English fluently.

Responsibilities

• Execute emergency response and evacuation procedures as directed by the manager.
• Monitor and assist in the enforcement of casino policies and procedures; federal, state and local laws.
• Oversee the transportation and exchange of all money transactions between the cage, count room, and casino games including fills, chip runs, slot drop and table game drop.
• Patrol and/or periodically inspect assigned internal and external areas to identify fire and safety hazards and breeches in security.
• Investigate all incidents, accidents, and/or events: take initial report and conduct interviews with appropriate follow-up.
• Remain visible and accessible to guests and employees providing a sense of security, deterring potential problems, and answering questions.
• Monitor suspicious persons in the casino, particularly those attempting to enter an unauthorized area.
• At the discretion of the management, trespass individuals.
• Respond to and resolve guest complaints when able.
• Provide escorts to both guests and team members.
• Participates in Marketing data collection.
• Perform other duties as assigned.

Skills

Guest service

Verbal and written communication

Investigation and reporting

Ability to work under pressure

Education

High school diploma or equivalent

Job description

Rail City Casino is seeking a Security Officer to protect guests, employees, and property. You will anticipate problems, respond to emergencies, and resolve incidents while upholding casino policies and safety standards.

Prior guest service experience is required; experience in law enforcement or casino security is preferred. A high school diploma or equivalent is preferred, and fluency in English is required to communicate effectively with staff and guests.