Casino Security & Guest Safety Specialist

Golden Entertainment, Inc.; Pahrump (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Golden Pahrump Lakeside, LLC is seeking a Security Officer to help safeguard guests, employees and property within a casino and hotel setting in Nevada. You will patrol areas, respond to incidents, and support emergency procedures while upholding exceptional guest service standards.

The role emphasizes teamwork, attention to safety protocols, and the ability to operate a computer system for log and access control.

Qualifications

• 1 years of experience in a similar role within the hospitality or security industry preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Monitor and patrol all areas of the casino and hotel to protect property and ensure guest and team member safety.
• Escort and secure all transfers of money, tokens, chip fills, hopper fills, and jackpots.
• Respond to guest and employee incidents, including injuries, illnesses, or emergency situations.
• Support emergency evacuations and direct guests appropriately.
• Assist guests with room key access and wheelchair escorts as needed.
• Maintain and secure crime scenes, communicate with law enforcement and investigators as needed.
• Assign and log keys using Key-Trac system; monitor fire control center and manage lost and found.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned

Skills

Teamwork

Communication

English proficiency

Computer literacy

Education

High School diploma or equivalent

Tools

Moderately complex computer system

Job description

Golden Pahrump Lakeside, LLC is seeking a Security Officer to help safeguard guests, employees and property within a casino and hotel setting in Nevada. You will patrol areas, respond to incidents, and support emergency procedures while upholding exceptional guest service standards.

The role emphasizes teamwork, attention to safety protocols, and the ability to operate a computer system for log and access control.