Casino Security & Guest Experience Specialist

Greenbrier International; West Virginia; On-site; USD 22,000 - 31,000; Full time

Job summary

The Greenbrier Hotel in White Sulphur Springs, WV is seeking a Casino Security Officer to protect guests and assets across the resort’s casino operations. The role requires a professional demeanor, clear communication, and readiness to respond to emergencies.

Ideal candidates hold a high school diploma or GED, current First Aid and CPR certifications, and must obtain required licenses and AHLA certification within 18 months.

Qualifications

• High school diploma or GED required.
• First Aid and CPR certifications required.
• Must obtain WV Lottery Gaming license.
• AHLA Lodging Security Officer certification within 18 months.
• Ability to operate CCTV and access control systems.

Responsibilities

• Provide security service for the Casino.
• Escort money, chips, drop boxes, and drop team as needed.
• Issue temporary licenses and IDs as required.
• Respond to emergencies and security calls.
• Coordinate with on-duty Casino Manager regarding incidents.
• Provide First Aid when needed.
• Maintain guest and employee safety and security.
• Write clear, concise security reports.
• Enforce company policies and procedures.
• Conduct inspections of safety equipment such as fire extinguishers.
• Drive department patrol vehicle as needed.
• Assist in hotel security operations when directed.

Skills

Effective communication

Guest service

Report writing

Calm under pressure

Independent work

Education

High School Diploma or GED

First Aid certification

CPR certification

WV Lottery Gaming license

AHLA Certified Lodging Security Officer

Tools

Two-way radio

CCTV surveillance

Access control systems

Job description

The Greenbrier Hotel in White Sulphur Springs, WV is seeking a Casino Security Officer to protect guests and assets across the resort’s casino operations. The role requires a professional demeanor, clear communication, and readiness to respond to emergencies.

Ideal candidates hold a high school diploma or GED, current First Aid and CPR certifications, and must obtain required licenses and AHLA certification within 18 months.