Casino Security & Guest Experience Officer

PENN Entertainment, Inc.; Kansas City (KS); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a Casino Security Officer to protect property and guests at our Kansas City area location. You will patrol premises, manage crowd flow, verify IDs, and assist guests in a safe, professional manner.

Responsibilities include responding to incidents, supporting the Count Room, and coordinating with fellow officers. Must maintain certifications and drive responsibly as required.

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication skills.
• Prior customer service experience is preferred.
• Able to remain professional in challenging situations.
• Physically capable of walking and standing for long periods.
• Must be able to obtain CPR/AED and First Aid certification.
• Valid driver’s license and acceptable driving history if driving a company vehicle.

Responsibilities

• Provide security for casino property and maintain high visibility.
• Patrol parking lots and property.
• Assist with table game fills and credits where needed.
• Escort guests as required.
• Monitor crowd presence and direct traffic on premises.
• Check IDs using a handheld scanner and maintain the device.
• Assist customers with questions and handling complaints.
• Perform duties related to table and slot drops and transport funds to Count Room.
• Dispatch officers to assignments and maintain logs.
• Document incidents and accidents with written reports and testimony in court when needed.
• Maintain compliance with safety policies and grooming standards.
• Perform other duties as assigned.

Skills

Effective communication

Customer service

Professionalism

Multi-tasking

CPR/AED First Aid

Driver's license

Education

High school diploma or equivalent

Job description

PENN Entertainment, Inc. is seeking a Casino Security Officer to protect property and guests at our Kansas City area location. You will patrol premises, manage crowd flow, verify IDs, and assist guests in a safe, professional manner.

Responsibilities include responding to incidents, supporting the Count Room, and coordinating with fellow officers. Must maintain certifications and drive responsibly as required.