Casino Public Spaces Supervisor: Guest Experience & Quality

Seminole Brighton Bay Hotel & Casino; Okeechobee (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Brighton Bay Hotel & Casino in Florida seeks a Public Space Supervisor to oversee cleaning crews for casino public areas, ensuring cleanliness, safety and guest satisfaction. Under the direction of the Manager of non-gaming, you assign duties, inspect work, train staff and take corrective action.

You will conduct daily line-ups, monitor attendance and uniforms, manage supplies, investigate complaints, and coordinate with Facilities for repairs.

Qualifications

• High school diploma.
• A minimum of three (3) years’ experience in housekeeping, custodial, or janitorial operations.
• A minimum of two (2) years progressive supervisory experience.

Responsibilities

• Supervises work activities of cleaning personnel in terms of production, quality control, and service to guests.
• Assigns duties, inspects work, and investigates complaints regarding service and takes corrective action.
• Trains employees, monitors supply and equipment use.
• Conducts daily employee line-ups to inform team members of work duties.
• Maintains appearance and hygiene standards and reports issues to Facilities.

Skills

Public space cleaning

Supervisory experience

Guest relations

Education

High school diploma

Tools

Cleaning equipment

Job description

Seminole Brighton Bay Hotel & Casino in Florida seeks a Public Space Supervisor to oversee cleaning crews for casino public areas, ensuring cleanliness, safety and guest satisfaction. Under the direction of the Manager of non-gaming, you assign duties, inspect work, train staff and take corrective action.

You will conduct daily line-ups, monitor attendance and uniforms, manage supplies, investigate complaints, and coordinate with Facilities for repairs.