Casino Operations Shift Manager

G2 Gaming; Hampton (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

G2 Gaming is seeking a Table Games Shift Manager to ensure efficient operations of table games, enhance guest experiences, and optimize gaming revenue. This managerial role involves overseeing staff, ensuring compliance with regulations, and implementing operational improvements.

Qualifications

• Demonstrated experience in managing teams and ensuring compliance with regulations.
• Strong analytical skills for monitoring game performance metrics.
• Effective communication and guest service skills.

Responsibilities

• Oversee gaming personnel and ensure compliance with all regulatory requirements.
• Monitor game performance and develop strategies to enhance profitability.
• Lead, recruit, and train Table Games Team Members.

Skills

Guest service

Team management

Analytical skills

Compliance knowledge

Problem-solving

Communication

Job description

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Provide exceptional Guest service while maintaining a positive attitude.
• Support and motivate Team Members while ensuring team responsibilities are performed according to established departmental standards.
• Ensure compliance with the New Hampshire Lotter Commission’s Minimum Control Standards (M.I.C.S.), and all applicable regulations.
• Monitor gaming revenue and develop strategies to increase profitability while using analytical skills for monitoring game performance metrics and making data-driven decisions.
• Engage with players in a friendly and professional manner, provide assistance, explain game rules, and maintain a positive and entertaining atmosphere.
• Prepare daily reports highlighting game performance, promotional outcomes, financials, and any incidents of notable occurrence.
• Demonstrate comprehension and compliance with all Title 31 procedures.
• Identify areas of operational improvement and implement strategies to elevate game performance and player experience.
• Address player inquiries, concerns, and complaints, ensuring an exceptional gaming experience.
• Assess situations, foresee potential issues, and devise effective solutions, especially under pressure.
• Observe to detect discrepancies in gameplay and oversee the gaming floor effectively.
• Collaborate with Marketing to design and execute promotions, tournaments, and special events that enhance the Table Games experience.
• Demonstrate sensitivity to diverse cultures and backgrounds when interacting with players.
• Lead and manage Team Members and processes while overseeing and directing daily department operations.
• Serve as the subject matter expert on departmental processes and procedures while responsible for all department compliance.
• Lead coaching, corrective counseling, and performance evaluations for Table Games Team Members.
• Lead, maintain and foster timely communication, teamwork, and collaboration within their scope of responsibility.
• Recruit, train, and motivate Table Games Team Members, effectively regulating department headcounts and turnover rates.
• Aid in drafting, creating, and updating policies and procedures under the guidance of Leadership.
• Assist in budget creation, meeting revenue targets, managing expenses effectively, and ensuring adherence to annual budgetary limitations.
• Partner with Human Resources regarding disciplinary matters and employment terminations.
• Other duties as assigned.
  
  

SUMMARY DESCRIPTION:

Table Games Shift Managers are responsible for ensuring Table Games runs with the utmost efficiency, working to optimize gaming revenue, enhance the Guest experience, and maintain integrity. Their role involves strategic management of all table gaming activities, oversight of gaming personnel, and ensuring compliance with all regulatory requirements.