Casino Operations Shift Manager

G2 Gaming; Hampton (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

G2 Gaming is seeking a Casino Operations Shift Manager to oversee table gaming activities ensuring efficiency, compliance with regulations, and optimal guest experiences. The role involves leading team members, analyzing game performance, and implementing strategies to enhance profitability while maintaining a positive atmosphere. Applicants should possess strong leadership and analytical skills.

Qualifications

• Experience in gaming operations management preferred.
• Strong communication skills necessary.
• Ability to analyze and improve gaming performance.

Responsibilities

• Monitor gaming revenue and develop strategies to increase profitability.
• Provide exceptional guest service while maintaining a positive attitude.
• Lead and manage table gaming operations effectively.

Skills

Guest service

Team leadership

Analytical skills

Problem solving

Job description

Join to apply for the Casino Operations Shift Manager role at G2 Gaming

5 days ago Be among the first 25 applicants

Join to apply for the Casino Operations Shift Manager role at G2 Gaming

Get AI-powered advice on this job and more exclusive features.

• Provide exceptional Guest service while maintaining a positive attitude.
• Support and motivate Team Members while ensuring team responsibilities are performed according to established departmental standards.
• Ensure compliance with the New Hampshire Lotter Commission’s Minimum Control Standards (M.I.C.S.), and all applicable regulations.
• Monitor gaming revenue and develop strategies to increase profitability while using analytical skills for monitoring game performance metrics and making data-driven decisions.
• Engage with players in a friendly and professional manner, provide assistance, explain game rules, and maintain a positive and entertaining atmosphere.
• Prepare daily reports highlighting game performance, promotional outcomes, financials, and any incidents of notable occurrence.
• Demonstrate comprehension and compliance with all Title 31 procedures.
• Identify areas of operational improvement and implement strategies to elevate game performance and player experience.
• Address player inquiries, concerns, and complaints, ensuring an exceptional gaming experience.
• Assess situations, foresee potential issues, and devise effective solutions, especially under pressure.
• Observe to detect discrepancies in gameplay and oversee the gaming floor effectively.
• Collaborate with Marketing to design and execute promotions, tournaments, and special events that enhance the Table Games experience.
• Demonstrate sensitivity to diverse cultures and backgrounds when interacting with players.
• Lead and manage Team Members and processes while overseeing and directing daily department operations.
• Serve as the subject matter expert on departmental processes and procedures while responsible for all department compliance.
• Lead coaching, corrective counseling, and performance evaluations for Table Games Team Members.
• Lead, maintain and foster timely communication, teamwork, and collaboration within their scope of responsibility.
• Recruit, train, and motivate Table Games Team Members, effectively regulating department headcounts and turnover rates.
• Aid in drafting, creating, and updating policies and procedures under the guidance of Leadership.
• Assist in budget creation, meeting revenue targets, managing expenses effectively, and ensuring adherence to annual budgetary limitations.
• Partner with Human Resources regarding disciplinary matters and employment terminations.
• Other duties as assigned.
  
  

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Provide exceptional Guest service while maintaining a positive attitude.
• Support and motivate Team Members while ensuring team responsibilities are performed according to established departmental standards.
• Ensure compliance with the New Hampshire Lotter Commission’s Minimum Control Standards (M.I.C.S.), and all applicable regulations.
• Monitor gaming revenue and develop strategies to increase profitability while using analytical skills for monitoring game performance metrics and making data-driven decisions.
• Engage with players in a friendly and professional manner, provide assistance, explain game rules, and maintain a positive and entertaining atmosphere.
• Prepare daily reports highlighting game performance, promotional outcomes, financials, and any incidents of notable occurrence.
• Demonstrate comprehension and compliance with all Title 31 procedures.
• Identify areas of operational improvement and implement strategies to elevate game performance and player experience.
• Address player inquiries, concerns, and complaints, ensuring an exceptional gaming experience.
• Assess situations, foresee potential issues, and devise effective solutions, especially under pressure.
• Observe to detect discrepancies in gameplay and oversee the gaming floor effectively.
• Collaborate with Marketing to design and execute promotions, tournaments, and special events that enhance the Table Games experience.
• Demonstrate sensitivity to diverse cultures and backgrounds when interacting with players.
• Lead and manage Team Members and processes while overseeing and directing daily department operations.
• Serve as the subject matter expert on departmental processes and procedures while responsible for all department compliance.
• Lead coaching, corrective counseling, and performance evaluations for Table Games Team Members.
• Lead, maintain and foster timely communication, teamwork, and collaboration within their scope of responsibility.
• Recruit, train, and motivate Table Games Team Members, effectively regulating department headcounts and turnover rates.
• Aid in drafting, creating, and updating policies and procedures under the guidance of Leadership.
• Assist in budget creation, meeting revenue targets, managing expenses effectively, and ensuring adherence to annual budgetary limitations.
• Partner with Human Resources regarding disciplinary matters and employment terminations.
• Other duties as assigned.
  
  

SUMMARY DESCRIPTION:

Table Games Shift Managers are responsible for ensuring Table Games runs with the utmost efficiency, working to optimize gaming revenue, enhance the Guest experience, and maintain integrity. Their role involves strategic management of all table gaming activities, oversight of gaming personnel, and ensuring compliance with all regulatory requirements.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at G2 Gaming by 2x

Sign in to set job alerts for “Operations Shift Manager” roles.

Operations Supervisor - DAYS, Bonus Eligible!

Full-Time Stockroom Operations Supervisor

Transportation Delivery Operations Supervisor II, 3rd Shift

Management Training Program, Operations Supervisor

CONSTRUCTION ENGINEER TECHNICIAN - 2nd Shift

CONSTRUCTION ENGINEER TECHNICIAN - 2nd Shift

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.