Casino Operations Manager Swing - Maverick Casino & Hotel Elko

Maverick Gaming LLC; Elko (NV); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedules

Medical insurance

Dental insurance

Short-Term Disability

Education Reimbursement

401k plan

Employee meal discount

Job summary

Maverick Gaming LLC in Elko, Nevada is seeking a Casino Operations Manager to oversee Slots, Table Games and Poker staff, ensuring guest satisfaction and compliance with safety rules.

You will analyze daily reports, coordinate scheduling, train staff, and enforce policies across Maverick Casino & Hotel and Gold Country Inn & Casino. Strong leadership and communication skills are required.

Qualifications

• Must obtain a Nevada Gaming card.
• Title 31 training.
• College degree or equivalent education/experience preferred.
• Excellent verbal and written communication skills required.
• Must have management experience.

Responsibilities

• Manage and coordinate activities of casino operations staff.
• Address guest complaints and resolve or refer to the appropriate department leadership.
• Make repairs or adjustments to slot machines.
• Report hazards and enforce safety rules.
• Oversee gaming operations for Maverick Casino & Hotel and Gold Country Inn & Casino.
• Run and interpret daily reports to identify opportunities for improvement within casino operations.
• Recommend and implement policies for Slot, Table Games, and Poker.
• Identify and meet staffing needs including interviewing, hiring, scheduling, coaching and terminations.
• Ensure proper orientation and training of all Slot, Table Game and Poker procedures.
• Monitor patron activities to identify problems or potential problems.

Skills

Management experience

Customer service skills

Verbal communication

Written communication

MS Word

MS Excel

PowerPoint

MS Access

Education

College degree or equivalent

Tools

MS Word

MS Excel

PowerPoint

MS Access

Job description

Description

Team Members Will Enjoy:

• Paid Time Off


• Flexible schedules


• Medical, Vision, and Dental insurance


• Short-Term/Long-term Disability Insurance


• Education Reimbursement up to $5,250 annually


• 401k plan


• Employee meal discount program


• And more!

Pay Range: $50k/Yearly

Manage and coordinate activities of the casino operations (Slots, Table Games and Poker) staff to provide service to guests. Address guest complaints and resolve or refer to the appropriate department leadership which involves the complaint. Make repairs or adjustments to slot machines. Report hazards and enforce safety rules. The Casino Operations Manager is responsible for gaming operations oversight of both Maverick Casino & Hotel and Gold Country Inn & Casino.

1. Responsible for the operational aspects of the Slots, Table Games and Poker operations.


2. Responsible for running and interpreting daily reports for casino operations to be able to identify opportunities for improvement within casino operations.


3. Responsible for recommending and implementing approved policies and procedures for Slot, Table Games, and Poker.


4. Responsible for identifying and meeting staffing needs which includes interviewing, hiring, scheduling, coaching and terminations.


5. Ensure proper orientation and training of all Slot, Table Game and Poker procedures.


6. Complies with all company and departmental policies and procedures.


7. Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.


8. Approves slot vouchers for payouts as required


9. Monitor operational quality or safety.


10. Monitor patron activities to identify problems or potential problems.


11. Verbal & aesthetically pleasing communication skills.


12. Performs related and/or other duties as required

Requirements

• Be 21 years of age.


• College degree or equivalent education/experience preferred.


• Must obtain a Nevada Gaming card.


• Title 31 training.


• Must have management experience.


• Excellent verbal and written communication skills required.


• Excellent customer service skills a must.


• Must have proficiency in MS Word, Excel, Power Point, Access and the Internet.


• Solid organizational, time-management and prioritization skills.


• Must work well in stressful, high-pressured situations.


• Honesty and Integrity.

WORKING CONDITIONS:

This position typically works varied shifts, including weekends and holidays. Must be able to lift 25 pounds; this position would require business professional attire.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

For more information on E-Verify, or if you believe that your employer have violated its E-Verify responsibilities, please contact DHS.

888-897-7781

E-Verify.gov