Casino Marketing Supervisor - Growth, Events & Promotions

Maverick Gaming LLC; Central City (CO); Presencial; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free gas or bus passes

Free covered parking

2 weeks PTO per year

6 observed holidays with holiday pay

Health benefits package including Med,

Career development and advancedOppt.

Tuition reimbursement

Flexible work schedules

Referral program ($600 per team member

Descripción de la vacante

Maverick Gaming LLC in Central City, Colorado, is seeking a Marketing and Events Supervisor to oversee Casino Hosts and Player Development, ensure promotions run smoothly, and drive guest engagement.

The role involves analyzing player activity, coordinating cross-department events, and coaching team members to uphold standards. A relevant degree and casino marketing experience are preferred.

Formación

• Associate's or Bachelor's degree in Marketing, Business, Hospitality, or Communications preferred; equivalent experience may be considered.
• Two to four years of experience in casino marketing, hospitality, customer service, sales, or a related field.
• Previous supervisory or team leadership experience preferred.
• Knowledge of casino marketing concepts, player development programs, and customer loyalty initiatives.
• Experience with casino systems, player tracking systems, and marketing databases preferred.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal, written, interpersonal, and problem-solving skills.

Responsabilidades

• Supervise and support Casino Hosts and Player Development team members in their daily activities.
• Monitor player reinvestment and discretionary compensation to ensure compliance with company policies and established guidelines.
• Review, maintain, and update player information and customer records to support effective player development efforts.
• Assist with the planning, implementation, and execution of promotions, tournaments, giveaways, VIP events, and special events.
• Identify opportunities to reactivate inactive players and increase engagement among existing customers.
• Generate, analyze, and review reports related to player activity, promotions, and marketing performance.
• Ensure departmental policies, procedures, and service standards are consistently followed.
• Assist with recruiting, training, coaching, and developing team members to improve performance and customer service.
• Support cross property marketing initiatives and player development programs.
• Coordinate with other departments to ensure the successful execution of events, promotions, and guest experiences.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Assist with community outreach efforts and property awareness initiatives.
• Maintain current knowledge of company programs, promotions, industry trends, and competitive market activity.
• Identify opportunities to improve operational efficiencies, guest experiences, and departmental processes.
• Manage and maintain website content, social media platforms, and email marketing campaigns.
• Develop and maintain marketing schedules, promotional calendars, and communication timelines.
• Prepare and distribute promotional and event information to all departments to ensure operational readiness.
• Comply with all applicable gaming regulations, company policies, and procedures.
• Demonstrate professionalism, integrity, and a commitment to exceptional guest service.
• Perform other duties as assigned.

Conocimientos

Leadership

Customer service

Data analysis

Marketing

Event planning

Educación

Relevant degree (Marketing/Business/Hospitality/Communications)

Herramientas

Excel

Word

Outlook

Adobe Creative Suite

Graphic design tools

Marketing content creation tools

Descripción del empleo

Maverick Gaming LLC in Central City, Colorado, is seeking a Marketing and Events Supervisor to oversee Casino Hosts and Player Development, ensure promotions run smoothly, and drive guest engagement.

The role involves analyzing player activity, coordinating cross-department events, and coaching team members to uphold standards. A relevant degree and casino marketing experience are preferred.