CASINO MANAGER

Town Pump Company; Helena (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flex Spending Accounts

Paid Time Off

Education reimbursement

Job summary

Town Pump Inc. in Helena, MT is seeking a Casino Manager to lead daily casino operations and deliver outstanding guest service. You will supervise staff, manage expenses, and uphold company standards to ensure security and profitability.

The role requires strong leadership, reliability, and a commitment to supervising multiple departments, auditing activities, and maintaining compliance with regulations while driving revenue.

Qualifications

• Experience in delivering customer service in a hospitality or gaming setting.
• Ability to lead and supervise teams across multiple roles.
• Strong planning, organizational, and follow-up skills.
• Experience managing controllable expenses and monitoring performance.

Responsibilities

• Oversee customer service at the location and supervise decisions aligned with casino standards.
• Lead planning, development, organizing, and follow-up in key operational areas; manage expenses and promotions.
• Maintain cleanliness and maintenance of the location; hire and discipline staff when needed.
• Supervise floor runners, bartenders, bookkeepers, assistants, and managers in training; ensure security of assets.
• Perform audits, bookkeeping, payroll, and daily deposits; prepare reports for the corporate office.
• Audit gaming machines and liquor store inventory; ensure compliance with state inspections.

Skills

Customer service

Leadership

Teamwork

Staff supervision

Budgeting

Job description

Montana’s Best Casinos is looking for a motivated and outgoing Casino Manager to join our team. We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all their needs without them even having to ask. We are service aficionados.

As a Casino Manager, You Will

• be accountable for the following areas: customer service at your location, and supervisory decisions consistent with Casino Operations standards, policies, and procedures.
• assist in planning, leadership, developing, organizing, and follow-up in these areas, controllable expenses, sales increases, inside gross margin, proper security and control of corporate funds, shortage controls, promotion programs, and monitoring competitors.
• set the proper example for co-workers in terms of professionalism, attitude, and teamwork in the areas of customer service and casino operations.
• be responsible for overall maintenance and cleanliness of your location, hiring and discipline of employees, when necessary, succession planning for promoting employees, and controlling unnecessary turnover.
• need to be able to know and/or perform duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
• collect non-sufficient fund (NSF) checks; sign warrant documents when payment is not received, ensure the security of the location and company assets, in accordance to policy and procedures, security surveillance equipment operating properly with the best views possible, report deficiencies immediately.
• troubleshoot, repair, and reset signs interior and exterior i.e., window message signs, pole signs, building signs, hours of operation, open/close, advertising of new games, etc.
• grow location revenue by having an effectively managed location, including hiring, training, delivering exceptional service, managing proper staffing, keeping the property clean and safe, evaluating competition, and being aware of your community’s economy.
• supervise, hire, train, orient, develop succession plan of floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
• perform administrative tasks that include audits, bookkeeping, payroll, record and file maintenance, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, making daily deposits, and daily report writing.
• audit machines for accuracy of hard & soft meters, times, dates, program numbers, version numbers, service forms sent to the office in required times per policy and procedure, corrections, and follow-up done in a timely manner on state inspections.
• prepare and complete the liquor store for audits and have full knowledge of the liquor store, maintain the business at company standards, and keep a running book for the liquor store up to date and accurate at all times.
• submit paperwork to the corporate office, accident reports, incident reports, snow removal logs, meeting agendas, timecards, upload sheets, vendor service forms, state service forms etc.
• merchandise to include inventory, receiving, pricing, stocking, displaying, rotating bar inventories, and auditing of liquor store inventory.
• monitor players club activity to ensure the integrity of the club i.e., customer tier levels, and the ability to come to sound solutions by investigating and troubleshooting.
• maintain and/or perform basic repairs of gaming machines and bar equipment, to include sending in replacement parts for repair and loaner parts to the appropriate vendor in a timely manner, keeping solutions binders, and equipment logs, machine maintenance logs current and available.
• maintain a current Montana Driver’s License with an appropriate driving record, and can operate a vehicle to run errands (i.e., bank, store, post office, meetings, county attorney, etc.)

Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.