CASINO MANAGER

Town Pump Company; Bozeman (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flex Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump in Montana is seeking a motivated Casino Manager to lead our location and deliver exceptional guest service. You will supervise staff, manage finances, ensure security, and uphold compliance while maintaining a fun, safe environment for guests.

The role requires hands-on leadership, training and development of teams, performing audits, and working with corporate operations. A valid Montana driver’s license and willingness to travel locally are expected.

Qualifications

• Be accountable for customer service at your location and supervise operations per Casino Operations standards.
• Plan and lead areas: controllable expenses, sales, margins, security and controls.
• Model professionalism and teamwork in customer service and casino operations.
• Oversee maintenance, hiring, discipline, succession planning and turnover control.
• Know or perform duties of Floor Runner, Bartender, Bookkeeper and Assistant Manager.
• Audit NSF checks; sign warrants; ensure security of location and assets.
• Troubleshoot and repair signs; manage sign advertising for new games.
• Grow location revenue through effective management, staffing and service.
• Supervise, hire, train and develop staff in various roles.
• Perform audits, bookkeeping, payroll, records and daily deposits.
• Audit machines for meters and state inspections.
• Maintain liquor store records for audits and accuracy.
• Submit paperwork to corporate: accident and incident reports, logs, invoices.
• Merchandise management: inventory, pricing, stocking and display.
• Monitor players club activity for integrity and tier management.
• Maintain basic repairs of gaming machines and bar equipment; manage parts.
• Maintain Montana Driver’s License and drive for errands.

Responsibilities

• Lead customer service and supervision aligned with casino standards.
• Drive promotions, cost controls, and monitor competitive landscape.
• Maintain clean, safe, and well-run location with professional staff.
• Hire, train, and develop team; manage turnover and succession planning.

Job description

Montana’s Best Casinos is looking for a motivated and outgoing Casino Manager to join our team. We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all their needs without them even having to ask. We are service aficionados.

As a Casino Manager, You Will

• be accountable for the following areas: customer service at your location, and supervisory decisions consistent with Casino Operations standards, policies, and procedures.
• assist in planning, leadership, developing, organizing, and follow-up in these areas, controllable expenses, sales increases, inside gross margin, proper security and control of corporate funds, shortage controls, promotion programs, and monitoring competitors.
• set the proper example for co-workers in terms of professionalism, attitude, and teamwork in the areas of customer service and casino operations.
• be responsible for overall maintenance and cleanliness of your location, hiring and discipline of employees, when necessary, succession planning for promoting employees, and controlling unnecessary turnover.
• need to be able to know and/or perform duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
• collect non-sufficient fund (NSF) checks; sign warrant documents when payment is not received, ensure the security of the location and company assets, in accordance to policy and procedures, security surveillance equipment operating properly with the best views possible, report deficiencies immediately.
• troubleshoot, repair, and reset signs interior and exterior i.e., window message signs, pole signs, building signs, hours of operation, open/close, advertising of new games, etc.
• grow location revenue by having an effectively managed location, including hiring, training, delivering exceptional service, managing proper staffing, keeping the property clean and safe, evaluating competition, and being aware of your community’s economy.
• supervise, hire, train, orient, develop succession plan of floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
• perform administrative tasks that include audits, bookkeeping, payroll, record and file maintenance, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, making daily deposits, and daily report writing.
• audit machines for accuracy of hard & soft meters, times, dates, program numbers, version numbers, service forms sent to the office in required times per policy and procedure, corrections, and follow-up done in a timely manner on state inspections.
• prepare and complete the liquor store for audits and have full knowledge of the liquor store, maintain the business at company standards, and keep a running book for the liquor store up to date and accurate at all times.
• submit paperwork to the corporate office, accident reports, incident reports, snow removal logs, meeting agendas, timecards, upload sheets, vendor service forms, state service forms etc.
• merchandise to include inventory, receiving, pricing, stocking, displaying, rotating bar inventories, and auditing of liquor store inventory.
• monitor players club activity to ensure the integrity of the club i.e., customer tier levels, and the ability to come to sound solutions by investigating and troubleshooting.
• maintain and/or perform basic repairs of gaming machines and bar equipment, to include sending in replacement parts for repair and loaner parts to the appropriate vendor in a timely manner, keeping solutions binders, and equipment logs, machine maintenance logs current and available.
• maintain a current Montana Driver’s License with an appropriate driving record, and can operate a vehicle to run errands (i.e., bank, store, post office, meetings, county attorney, etc.)

Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.