Casino Host, Senior Executive

Caesars Entertainment; Kansas City (MO); On-site; USD 50,000 - 80,000; Full time

Job summary

Caesars Entertainment seeks a VIP Host to cultivate relationships with high-value guests and drive casino revenue. You will work with the VIP team to deliver personalized service and coordinate guest itineraries across casino properties.

The role requires strong communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced setting. A focus on hospitality excellence and integrity is essential for success.

Qualifications

• Must be at least 21 years old.
• Excellent interpersonal, communication, problem solving and analytical skills.
• Ability to read, write, and understand English.

Responsibilities

• Generate casino revenue from VIP accounts to achieve revenue goals.
• Develop and maintain relationships with VIP customers to secure loyalty.
• Sell Total Rewards and communicate its benefits to targeted customers.
• Plan and lead VIP events both on- and off-property.
• Handle difficult guests and ensure seamless guest experiences.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Analytical skills

Education

College degree or equivalent experience

Tools

Office software

Job description

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready - to - learn attitude.
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team.
• Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty.
• Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships.
• Make appropriate use of available resources: CSB's and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority.
• Effectively sell Total Rewards to targeted customers; persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards.
• Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests.
• Ensure seamless hand-off of guest itineraries for flawless on‑property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage.
• Plan, coordinate, and lead both on and off-property VIP events.
• Handle difficult guests and situations in a calm, professional and prudent manner.
• Fully comply with all applicable rules, regulations, laws and policies.
• Conduct yourself with highest levels of integrity and honesty.
• Respond to and consistently meet the needs of internal clients.
• Support and cultivate new ideas and methods to deliver business solutions.
• Identify ways to increase efficiencies or improve products or services.
• Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business.
• Keep track of existing products/services and/or progress on new initiatives.
• Stay up to date with the latest developments in the industry, current market trends and all on‑property and competitor events.
• Develop skills to handle increasingly complex matters.
• Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely give consistent, timely and accurate information and find answers when unsure

Job Description

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready - to - learn attitude.
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team.
• Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty.
• Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships.
• Make appropriate use of available resources: CSB's and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority.
• Effectively sell Total Rewards to targeted customers; persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards.
• Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests.
• Ensure seamless hand-off of guest itineraries for flawless on‑property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage.
• Plan, coordinate, and lead both on and off-property VIP events.
• Handle difficult guests and situations in a calm, professional and prudent manner.
• Fully comply with all applicable rules, regulations, laws and policies.
• Conduct yourself with highest levels of integrity and honesty.
• Respond to and consistently meet the needs of internal clients.
• Support and cultivate new ideas and methods to deliver business solutions.
• Identify ways to increase efficiencies or improve products or services.
• Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business.
• Keep track of existing products/services and/or progress on new initiatives.
• Stay up to date with the latest developments in the industry, current market trends and all on‑property and competitor events.
• Develop skills to handle increasingly complex matters.
• Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely give consistent, timely and accurate information and find answers when unsure

Responsibilities

• Must be at least 21 yrs. of age.
• Ability to read, write, and understand English.
• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
• Must pass the required background check.
• Must obtain a Missouri Gaming License
• Report to work in a neat and clean business-business casual clothing. Well-groomed hair and personal hygiene are essential.
• Three to five years casino/hotel, customer service, host or other account management experience required. Luxury service experience preferred.
• College degree or equivalent experience preferred but not required.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Excellent interpersonal, communication, problem solving and analytical skills required.
• Must have excellent customer service skills.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities.
• Avid member of the local community, including commercial and industry awareness.
• Must be able to listen and respond to visual and aural cues.
• Must have excellent oral and written communication skills.
• Must show proficiency using office equipment and computer applications required for this position.

Qualifications

• Ability to work in a loud, fast - paced environment while handling multiple tasks under time constraints.
• Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.
• Sales Excellence: Leveraging exceptional service to maximize sales performance
• Passion for Service: Internally motivated to graciously serve, delight and build player loyalty
• Influence: Engaging others to succeed
• Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world
• Drive: Harnessing energy and passion to excel
• Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness
• Must be able to maneuver throughout casino and hotel areas.
• Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist, and balance when performing in front of or interacting with guests.
• Must have manual dexterity to manipulate props and present customers with gifts/prizes.
• Must be able to frequently lift up to 20 pounds.
• Must be able to respond to both visual and aural cues.
• Must be able to tolerate areas containing secondary smoke.