Casino Host

DraftKings at Casino Queen; St. Louis (MO); On-site; USD 46,000; Full time

Job summary

A leading casino facility is seeking a Casino Host to enhance guest experience and foster strong relationships with patrons. Ideal candidates will possess customer service skills, a high school diploma, and at least 1-3 years of experience in casino guest services. This full-time position offers competitive wages and benefits, dedicated to providing extraordinary service and promoting a welcoming atmosphere.

Benefits

Tuition Reimbursement

401k with company match

Comprehensive health packages

Paid Time Off

Shift Differential for night shifts

Qualifications

• 1-3 years previous work experience within Casino guest services.
• Must be at least 21 years of age.
• Able to effectively communicate in English.

Responsibilities

• Develop and maintain relationships with players to provide high customer service.
• Collaborate with Casino departments to meet player needs.
• Ensure confidentiality and security of player information.

Skills

Customer Service

Communication

Organization

Detail Oriented

Education

High School Diploma

Job description

Join to apply for the Casino Host role at DraftKings at Casino Queen

2 weeks ago Be among the first 25 applicants

Join to apply for the Casino Host role at DraftKings at Casino Queen

Get AI-powered advice on this job and more exclusive features.

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. The starting wage for this position is $45,900 annually.

• Looking For Perks? We’ve got you covered!
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off
• Shift Differential offered starting from 10pm until 6 am
  
  

CASINO HOST

The Casino Host directly represents the DraftKings at Casino Queen on the floor, with players. The Floor host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the Draft Kings at Casino Queen. The Casino Host is to be responsive to the needs of the patrons in a timely, friendly, and efficient, manner.

ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods
• Build and maintain player loyalty through frequent communication and handling player requests as appropriate
• Ensure player satisfaction by collaborating with Casino departments to meet player needs
• Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players
• Ensure the confidentiality and security of player information, player accounts, and Company proprietary information.
• Coordinate and represent the Company at external functions and special events as directed
• Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
• Strive to exceed guest expectations by delivering outstanding customer service
• Accept Credit Applications from patrons to be processed in the Cage & Credit Department
• Must be able to perform mathematical calculations and apply them to practical situations
• Ensure all departmental documents are accurate, legible and complete, Manage guest database and build reports as needed
• Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
• Learn and implement all rules, laws, regulations, and Internal Controls for DraftKings at Casino Queen
• Must be able to apply knowledge gained from training, education, and work experience
• Must be friendly and courteous at all times
• Must be able to apply customer service standards as directed
• Able to satisfactorily complete assignable work requested by the Shift Manager
• Other duties as assigned
  
  

Qualifications/Skills

• High School Diploma required
• Must be at least 21 years of age
• 1-3 years previous work experience within Casino guest services
• Able to effectively communicate in English via verbal and written.
• Ability to extended hours, weekends, and holidays
• Strong organizational and time management skills.
• Must be detail oriented
• Must be able to obtain and maintain an Illinois Gaming License
  
  

APPEARANCE AND GROOMING

All Draft King at Casino Queen team members are required to comply with all appearance and grooming standards outlined in the Draft King at Casino Queen General Rules, Procedures and Policy Handbook and the DKCQ Appearance Standards.

WORKING ENVIRONMENT & PHYSICAL EFFORTS

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lifting up to 25 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

Referrals increase your chances of interviewing at DraftKings at Casino Queen by 2x

Sign in to set job alerts for “Casino Host” roles.

Edwardsville, IL $15.00-$18.00 2 weeks ago

Fairview Heights, IL $15.00-$16.00 11 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.