Guest Service Host (USHER)

Explore St. Louis; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading event facility in St. Louis seeks enthusiastic Guest Service Ushers to provide excellent customer service and ensure comfort and safety for all guests. Key responsibilities include greeting guests, managing access control, and assisting disabled visitors. Candidates should be flexible and possess effective communication skills, as well as a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• Effective customer service skills are necessary.
• Ability to communicate effectively with guests.

Responsibilities

• Greet guests and monitor areas for cleanliness and safety.
• Control access to restricted areas and assist guests with directions.
• Respond to guest complaints and document incidents.

Skills

Customer Service

Effective Communication

Teamwork

Flexibility

Education

High School Diploma or GED

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Greet guests in a warm and friendly manner.
• Monitor designated work area before scheduled events to ensure cleanliness and certainty that it is presentable to the public.
• Check each ticket thoroughly; noting the date, level, aisle, row, and seat.
• Ensure that each guest is directed to their correct seat.
• Provide guests with clear and accurate information.
• Receive and respond to guest complaints, contacting the supervisor for assistance if necessary. Document any issues on the Incident Report Form, listing any complaints and/or incidents that occur.
• Check on guests if they fall, or if a foreign object lands in their seating section. Be sure to document observations of the area, including any debris, etc.
• Use initiative, maintain visibility in the designated areas, and react to incidents that require GS Ushers’ attention. Usher staff cannot lean, slouch, or sit while on duty.
• Maintain a general understanding of the entire facility and location of key areas; including First Aid rooms, Guest Service Centers, restrooms, telephones, family restrooms, ATM machines, etc.
• Works a flexible schedule as necessary to include nights, weekends and holidays.
• DUTIES FOR VARIOUS WORK ASSIGNMENTS

ACCESS CONTROL DUTIES

• The primary responsibility of an Access Control usher is to control access to the Club Level, Suite Level, Press Level, Event Floor, and other restricted “back of the house” areas to those individuals possessing the proper ticket or credentials.
• Credential instructions will vary for each event. You will be given instructions regarding special credentials and access for your assigned area. Access to the certain restricted areas is only permitted to individuals possessing the proper credentials.

ELEVATOR ATTENDANT DUTIES

Elevators are primarily for use by disabled guests. The primary responsibility of the Elevator Attendant position is to restrict the use of elevators to the proper guests and assist the disabled in their access. An Elevator Attendant will:

• Memorize floor and seating locations on the interior of the Dome. Frequently, the Elevator Attendant will be the first contact with the guest, and they will ask this information of you.
• Give priority to all guests with disabilities and control the access of the elevator to authorized guests only. All disabled conditions are not easily identifiable. Anyone claiming a disability will be allowed to use the elevators.
• Assist the medical response teams by holding the elevator on a specific floor if so instructed.If an elevator becomes inoperable, notify Dome Control or Center Management immediately via the emergency phones located on the inside of the elevator or utilize an available house phone. Do not leave the elevator vacant or unattended for any reason. Always notify your supervisor if you must vacate your post.The primary responsibility of the Ticket Taker is to receive an admission ticket from all guests entering the facility and to deny access to guests without an admission ticket or proper event credentials. Ticket Takers will be audited by America’s Center staff, periodically, as a control mechanism for our clients. A successful ticket taker will:
• Confirm that each guest has a valid admission by checking that the proper name, date, and event code appear on the ticket.
• Direct all guests toward the general direction of their seating sessions.
• Keep lines moving as rapidly as possible, and, if able, assist other ticket takers by directing longer lines of guest towards faster lines.
• If necessary, notify guests of restricted items prior to their entrance into the facility.
• Ensure that the turnstile is not obstructed by infants and handbags so that the ticket count will match the number of patrons given access.
• Understand event credential boards and samples given to you. Admit people with proper credentials.
• Provide accurate hand counts of all tickets received, and list the total number of accepted tickets on the ticket taker report provided. When counting tickets, they must be bundled using rubber bands in groups of 100 tickets. On each bundle, the ticket taker is required to list the following: turnstile number, number of tickets in the bundle (100) and the ticket taker’s initials.
• Guest Service Center Hosts provide concierge-style service to our guests. Tools available at this position include maps, floor plans, in-house phone, and services which include: Tag-A-Kid, Seating Relocations, Ticket Problems, and Lost and Found. A working knowledge of the St. Louis area, plus the ability to provide the location of and directions to area attractions and popular restaurants in helpful. A successful Guest Host at these locations will:
• CONCIERGE DUTIES
• Provide guests with the best possible information. Never let a guest walk away confused. Be resourceful in obtaining information requested by guests. Maintain the Guest Service Center in a neat, orderly fashion.
• Receive and act upon complaints from guests. If necessary, call your supervisor for assistance with responses.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This individual must possess a knowledge and appreciation of the Hospitality industry, convention and customer service business. Must be able to obtain and keep a valid driver’s license.

Education / Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Effective customer service skills required.

Language Skills:

Ability to read and interpret documents such as procedure manuals. Ability to write reports and correspondence. Ability to speak effectively while presenting information and responding to questions from managers, employees, customers and the general public. Effective oral / written communication skills. Skills in grammar are essential.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Good reasoning ability. Ability to apply common sense understanding to carry out furnished instructions in written and oral form. Aptitude to work with others, maintain heavy workloads and handle frequent interruptions.

Intermediate knowledge and use of Outlook and internet required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, climb, crawl, walk, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. The work environment is usually loud.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so assigned.

Qualifications

Skills

Required

Customer Service

Some Knowledge

Behaviors

Required

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

Team Player

: Works well as a member of a group

Preferred

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.