Casino Host

Peninsula Pacific Entertainment (P2E); Pittsburg (KS); On-site; USD 52,000 - 75,000; Full time

Job summary

Kansas Crossing Casino in Pittsburg, KS, seeks a Casino Host to attract and retain high-limit guests, coordinating events and ensuring guest satisfaction. The role requires strong communication, judgment, and the ability to work cross-functionally with all departments to deliver a premier hospitality experience.

The Host will grow the hosted guest database through personal engagement and implement programs aligned with our mission of hometown hospitality and customer care, driving repeat visits

Qualifications

• Must be 18 years of age or older to apply.
• Experience in gaming operations.
• Bachelor’s degree from a four-year college or university; or a minimum of 1 year of experience in a comparable position; or equivalent combination of education and experience is preferred.
• Excellent communication skills both written and oral.
• Working knowledge of Excel and Word required.
• Attention to detail and accuracy.
• Maintain confidential information.

Responsibilities

• Cultivate the market for new and existing high-limit casino guests.
• Inform hosted guests about events, promotions, and entertainment.
• Coordinate guest rooms, meals and show reservations and assist with special requests.
• Organize functions and participate in telemarketing to invite guests to events.
• Assist in creating action plans and department goals.
• Maintain professional communication across shifts and departments.

Skills

Oral & Written Communication

Word & Excel Proficiency

Idea Formulation

Education

Bachelor’s degree or 1 year experience

Tools

Excel

Word

Job description

Welcome to Kansas Crossing Casino! There’s no place like home. But Kansas Crossing Casino in Pittsburg is pretty darn close. We’re the place you visit to feel alive. To be yourself. To become whoever you want to be. To experience everything life has to offer, from thrilling victories to exhilarating live entertainment. we are your home away from home, and far beyond your expectations.

About the Role

Position Summary: The Casino Host is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high-limit guests, and make decisions regarding the issuance of complimentary items. The Host will be expected to exemplify the company mission of providing Hometown Hospitality and delivering Fun and support the core values of Fun, Friendly and Community. The Casino Host is responsible to grow the customer data base of hosted players through one-on-one interactions with our guests and will work, cross functionally and in coordination with the all departments to develop, implement and monitor the annual business plan

Responsibilities

• Implement strategies and programs to cultivate the market for new and existing high-limit casino guests
• Ensure all hosted guests stay well informed of all special events, promotion and entertainment, etc that are taking place within the properties through direct mail, social media, telemarketing, etc.
• Coordinate guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Organize special function (parties, tournaments, etc.) and participates in telemarketing efforts to invite guests to special events, individual visits, and/or obtain feedback on customer satisfaction
• Assist in creation of action plans and goals of the department.
• Maintain a good communication with co-workers and maintains a positive and professional work environment.
• Facilitate the flow of information throughout the player development area by organizing and presiding over regularly scheduled meetings.
• Responsible for maintaining accurate and thorough records and reports.
• Ensure a maximum level of guest service and satisfaction with high-end guests is achieved and maintained.
• Attend Marketing meetings as a source of knowledge concerning the participation of Player Development employees in up-coming promotions.
• Responsible for achieving specific revenue goals by developing new and existing high-end play.
• Develop new premium players by identifying their interests and encouraging a higher number of return trips through, player events, personalized notes, follow-up phone calls, etc.
• Always maintain strict confidentiality of the guest information.
• Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs. Emphasizes and role models company mission of providing hometown hospitality and delivering fun.
• Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts.
• Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
• Perform all job duties in a safe and responsible manner.
• Perform other duties as may be assigned by department and/or company management.

Qualifications

Must be 18 years of age or older to apply. Experience in gaming operations. Gregarious, results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues. Bachelor’s degree from a four-year college or university; or a minimum of 1 year of experience in a comparable position; or equivalent combination of education and experience is preferred. Excellent communication skills both written and oral. Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests and the general public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Maintain confidential information.

Required Skills

• Strong oral and written communication skills.
• Proficiency in Word and Excel.
• Ability to formulate and communicate ideas.

Preferred Skills

• Experience in a gaming environment including Table Games.
• Leadership and mentoring abilities.

Physical Requirements:

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Statement

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.