Casino Host

Seminole Hard Rock Hotel & Casino Hollywood; Florida; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Bonus opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking an experienced Casino Host to maintain relationships with targeted customers and generate incremental gaming revenues. You will apply personalized service to grow player loyalty, manage player accounts, and promote the Player’s Club program.

The position requires strong communication, integrity, and the ability to work in a fast-paced casino environment, with a focus on meeting quotas and coordinating cross-property events along with

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred with 2 years casino host or 4 years casino marketing experience.
• Equivalent combination of education and experience considered.

Responsibilities

• Maintains relationship with targeted customers through personal contact in order to generate incremental gaming revenues.
• Achieves quotas provided by management for room goals, new card sign-ups, events, entertainment, etc.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Greets guests in the casino and participates in social events and special promotions.
• Issues Player’s Club cards and promotes the program and related promotions.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.

Skills

Customer service

Communication skills

Salesmanship

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree in Accounting, Business Administration, Finance or Marketing

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first‑ever Guitar Hotel, 168 luxury guestrooms and unique swim‑up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square‑foot Rock Spa® & Salon; a 13.5‑acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45‑table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square‑foot, carpeted exhibition hall; and a 26,000 square‑foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000‑person capacity, will showcase A‑list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

• We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!

Job Description

Maintains relationship with targeted customers through personal contact in order to generate incremental gaming revenues.

Essential Job Functions

• Achieves quotas provided by management for room goals, new card sign-ups, events, entertainment, etc…
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Ensures the protection of customer’s rewards and credit lines.
• Greets guests in the casino and participates in social events and special promotions.
• Increases the growth of gaming revenues through development of a targeted customer base.
• Issues Player’s Club cards and promotes the program and related promotions.
• Keeps informed of competitive promotions.
• Maintains relationships and markets our gaming product and amenities to valued guests.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
• Other duties as assigned.
• Responsible for completing an End of Shift Report (EOS) at conclusion of each shift, and emailing to the PD Management team.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
• Safeguards the confidential nature of all departmental and company records.
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Updates guest history for future visits.

Qualifications

High school diploma or equivalent required. Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred and two (2) years in a casino host experience four (4) years casino marketing experience or the equivalent combination of education and experience.

Work Environment

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, second hand smoke, excessive noise and constant exposure to general public.

Closing

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.