Casino Host

Treasure Chest Casino; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading casino is seeking to expand its player base by hiring a professional in player development and marketing. The candidate will be responsible for acquiring new players and ensuring customer retention through personalized service and multi-channel marketing, including direct outreach and event participation. This role requires a Bachelor's degree and substantial customer service experience, preferably within the gaming industry.

Qualifications

• Bachelor’s structure or equivalent experience in a related field.
• Three years of customer service experience in the gaming industry preferred.
• Proficiency in Microsoft Office and player tracking systems required.

Responsibilities

• Develop a base of players and assure customer retention through various marketing efforts.
• Participate in player development activities to maintain strong relationships with guests.
• Monitor revenue produced through marketing efforts and adjust strategies as necessary.

Skills

Customer service

Interpersonal skills

Leadership skills

Oral communication

Written communication

Education

Bachelor’s Degree or equivalent work experience

Tools

Microsoft Office

Player tracking systems

Job description

Job Description

Responsible for the continuous acquisition of new players from various markets to grow property player base and increase revenues. Assure customer retention and repeat business through multi-channel marketing including telemarketing, written correspondence, direct contact, and on/off-site events and maintain VIP relationships.

• Develop a base of players and ensure they receive personal attention and quality service, in accordance with the company’s established marketing strategies.
• Recruit players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events.
• Continuously develop and sustain personalized relationships with guests, with increased focus on premium players.
• Respond to guests’ special requests as well as guest inquiries or concerns in a calm, prompt, and courteous manner.
• Issue complimentary services consistent with company and department policies.
• Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty.
• Represent the company in public relations and marketing efforts, both on- and off-site, generating new and repeat business and helping to reaffirm the goals and objectives of the company.
• Continuously develop and sustain personalized relationships with guest with increased focus on premium players.
• Utilize multi-channels marketing efforts to reactivate declined play.
• Monitor all comps and ensures they are within the company’s comping guidelines and procedures.
• Monitor revenue produced through marketing efforts.
• Miscellaneous duties as assigned.

Qualifications:
Qualifications

• Bachelor’s Degree or equivalent work experience in a related field.
• Three years experience in customer service, preferably in the gaming industry.
• Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in Microsoft Office applications, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.