Casino-Grade Field Service Technician – Gaming Systems

Interblockgaming; Richmond (VA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Interblock is seeking a Field Service Technician to support casino gaming systems in Richmond, VA. The role requires installation, maintenance, and upgrading of gaming equipment in the field, with travel across the territory and a flexible schedule including weekends and holidays.

The candidate should have a high school diploma or equivalent, a valid driver’s license, and be able to pass drug screening and background checks for casino licensing.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s License with a clean DMV driving report.
• At least 21 years old.
• Ability to pass drug screening and background check for casino gaming license.
• Ability to travel frequently in the assigned territory.
• Ability to work under pressure and be self-motivated.
• Strong communication skills and great attention to detail.
• Ability to troubleshoot, test, repair, and service technical equipment.

Responsibilities

• Install, prepare, remove, convert, service, preventive maintenance, and upgrading of gaming systems and equipment in the field.
• Set up game options and tests, including hardware, firmware, and system interfaces.
• Schedule and perform activities in the assigned territory.
• Respond to customer issues and coordinate with senior technician as needed.
• Document repair and maintenance activities and pre-site work.
• Identify and coordinate ordering of parts when needed.
• Follow documentation and procedures and work with or without supervision.
• Document services and installations with accurate records.
• Troubleshoot and report issues to management.
• Educate customers on basic game functionality.
• Maintain a positive image of Interblock Gaming with customers and coworkers.
• Adapt to various jurisdictions and interface with compliance officers.

Skills

Strong communication skills

Attention to detail

Self-motivated

Problem solving

Collaboration with others

Education

High School Diploma or equivalent

Technical degree or certification

Bachelor’s Degree in related field

Job description

Interblock is seeking a Field Service Technician to support casino gaming systems in Richmond, VA. The role requires installation, maintenance, and upgrading of gaming equipment in the field, with travel across the territory and a flexible schedule including weekends and holidays.

The candidate should have a high school diploma or equivalent, a valid driver’s license, and be able to pass drug screening and background checks for casino licensing.