Casino Gaming Field Technician

Interblock; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

Interblock is looking for a Field Service Technician to install, service, and upgrade luxury electronic gaming tables and related systems in casinos and gaming venues. You will travel within the Philadelphia market and surrounding territories to perform preventative maintenance, tests, and on-site installations.

The role requires a high school diploma or equivalent, a valid driver's license, and the ability to obtain casino licensing.

Qualifications

• Valid Driver’s License with a clean DMV report.
• At least 21 years old.
• Ability to pass drug screening and background check to obtain casino gaming license.
• Frequent travel within assigned territory.
• Ability to work under pressure and be self-motivated.
• Ability to demonstrate independent initiative and sound judgement.
• Strong communication skills and great attention to detail.
• Ability to interact with colleagues and resolve problems diplomatically.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to read and understand technical order forms.
• Familiarity with mobile tools and applications.
• Ability to work a flexible schedule (short notice, on-call, weekends, holidays, overtime).

Responsibilities

• Carry out installation, preparation, removal, conversion, service, preventative maintenance, and upgrading of gaming systems and equipment in the field.
• Set up game options and tests including hardware, firmware and system interfaces; confirm accuracy and functionality.
• Schedule and perform activities in assigned territory.
• Respond to customer issues and escalate to senior technician when needed.
• Document repair, maintenance, machine prep, and pre-site work.
• Identify and coordinate ordering of parts when needed.
• Follow documentation, policies, and procedures; perform tasks with or without supervision.
• Document services and installations with accurate records.
• Troubleshoot and report issues to management.
• Educate customers on basic game functionality.
• Maintain a positive image of Interblock Gaming with coworkers and customers.
• Adapt to various jurisdictions and interface with compliance officers.

Job description

Interblock is looking for a Field Service Technician to install, service, and upgrade luxury electronic gaming tables and related systems in casinos and gaming venues. You will travel within the Philadelphia market and surrounding territories to perform preventative maintenance, tests, and on-site installations.

The role requires a high school diploma or equivalent, a valid driver's license, and the ability to obtain casino licensing.