Casino Gift Shop Clerk - Part Time (Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas, seeks a Gift Shop Clerk to handle sales, maintain stock, and ensure a friendly guest experience. The role requires performing transactions, keeping the shop organized, and assisting guests with product questions while upholding safety and standards.

The ideal candidate will have retail experience, be comfortable with POS systems, and work a flexible schedule including evenings and weekends at our Oaklawn Racing Casino Resort.

Qualifications

• Minimum 1 year of retail experience.
• Able to operate POS systems and handle transactions accurately.
• Proficient with Microsoft Office applications (Excel, Word, Outlook).
• Strong customer service and communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Must be at least 21 years of age.

Responsibilities

• Process sales transactions and manage cash register.
• Maintain gift shop stock levels and cleanliness.
• Provide friendly, professional guest service.
• Answer guest questions about products and the property.
• Assist with inventories and floor changes.
• Ensure safety and security of guests.
• Handle paperwork and pricing changes as needed.
• Address guest complaints and resolve issues.

Skills

Retail experience

POS systems

MS Office basics

Tools

POS terminals

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Gift Shop Clerk. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Gift Shop Clerk is responsible for completing sales transactions with guests and maintains stock levels in Gift Shop. Maintains the organization and cleanliness of the gift shop. Assuring that guests have an enjoyable customer service experience. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for maintaining a friendly, professional, courteous atmosphere in the Gift Shop at all times and assisting all guests whenever necessary. Ringing up sales and maintaining an accurate register drawer Make suggestions for product or additional items Answer guest questions about product and the property Keeping the Gift Shop clean and orderly. Fill out paperwork as required Assisting in periodic inventories Ensure the safety and security of guest and others visiting the gift shop. Contribute to team effort by accomplishing related results as needed Ensure standards for quality, customer service and health and safety are met Respond to customer complaints and comments Delivers excellent customer service and demonstrates a high degree of professionalism. Make eye contact, greet and thank all guests as they enter and exit Communicate inventory issues with managers Maintain awareness of surroundings to alleviate theft issues Assist with floor changes, pricing and stocking Maintain attendance standards as per the OJC attendance policy Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Punctual attendance required Ability to work required overtime. Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Minimum 1-year retail experience. Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays. Ability to be on your feet throughout the day while overseeing multiple retail outlets. Must be proficient in Microsoft applications (Excel, Work, and Outlook). Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must be able to handle several projects and tasks at the same time. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Knowledge of point of sale systems Ability to read, write and communicate in English Ability to perform assigned duties under frequent time pressure in an interruptive environment. Knowledge of company policy and procedures. Self-starter who can work alone or as part of a team CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.