Casino Food & Beverage Floor Lead

Four Winds Casino and Resort; South Bend (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Four Winds Casino and Resort in Indiana seeks a Food & Beverage Supervisor to oversee venue operations during shifts, ensuring guest satisfaction and compliant performance by staff.

Responsibilities include enforcing policies, monitoring service quality, coordinating with management on staffing, and promoting professional guest relations. Requires ServSafe, HACCP knowledge, and a Level 4 Gaming License as well as ATC training.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years supervisory experience preferred.
• ServSafe certification, or ability to become certified.
• Knowledge of HACCP standards.
• Indiana ATC employee permit and approved server training program; Level 4 Gaming License required.

Responsibilities

• Oversee venue operations per shift to ensure guest satisfaction.
• Enforce performance standards, policies and procedures across all service outlets.
• Monitor service quality and coordinate with management on staffing and supplies.
• Ensure compliance with health and safety standards and gaming regulations.
• Schedule staff and manage labor reports and floor plans.
• Coach staff and provide feedback to improve performance.
• Handle guest concerns and maintain professional grooming standards.

Skills

Interpersonal skills

Communication skills

Supervisory experience

Guest service

Education

High school diploma or equivalent

1–3 years supervisory experience

Job description

Four Winds Casino and Resort in Indiana seeks a Food & Beverage Supervisor to oversee venue operations during shifts, ensuring guest satisfaction and compliant performance by staff.

Responsibilities include enforcing policies, monitoring service quality, coordinating with management on staffing, and promoting professional guest relations. Requires ServSafe, HACCP knowledge, and a Level 4 Gaming License as well as ATC training.