Casino Floor Server

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 22,000 - 34,000; Full time

Job summary

Spokane Tribe Resort & Casino in Airway Heights, WA is seeking a beverage server to mix and serve drinks to guests, including cocktails and non-alcoholic options, while delivering outstanding customer service. You will uphold department standards, handle checks accurately, and maintain a clean station, with emphasis on guest satisfaction, safety, and compliance with gaming regulations.

The role requires you to be at least 21, able to multitask in a fast-paced casino environment, and to comply

Qualifications

• Must be 21 years of age.
• Two months of on-the-job training or related experience.
• Ability to secure and maintain gaming license.
• Experience serving beverages in a bar or casino preferred.

Responsibilities

• Mix and serve food and drinks to patrons, including alcoholic beverages.
• Maintain cleanliness of the cocktail server station.
• Provide information about the facility to guests.
• Monitor guests for intoxication and under-21 concerns.
• Handle checks accurately and manage overages/shortages.

Skills

Customer service

Mixology / beverage service

Communication

Multitasking

Tools

POS system

Job description

The incumbent in this position is responsible for providing excellent customer service while mixing and serving food and drinks (alcoholic and non alcoholic) to patrons.

• Practices, supports, and maintains the Mission, Vision and Values of Casino.
• Serve beverages to Casino customers as established by the department.
• Uphold the highest standard of customer service and provide the best possible experience for our guests.
• Responsible for the security and accuracy of assigned checks and is accountable for any and all overages and shortages
• Keep cocktail server station clean and orderly.
• Act as a guest service representative by providing information about the facility.
• Act in a manner that is professional in body language and attitude
• Alert management to guests who are intoxicated or under 21
• Enhance the company’s objective to provide an entertaining environment through maintenance of visual appearance, according to department standards.

WORKING CONDITIONS

• Communicate effectively with customers and co-workers alike.
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity depends upon customer volume.
• Move effectively and efficiently throughout the casino floor and in the bar areas.
• Carry serving tray, weighing up to 10 pounds, throughout an 8 hour shift and serve drinks to customers.
• Document and comprehend drink orders.
• Perform other tasks assigned.
• Must be 21 years of age.
• Must meet established department appearance standards.
• The skills and abilities necessary to perform within this position are typically acquired through two months of on-the-job training or through related experience.
• Strong guest service and problem-solving skills.
• Able to Multitask in a fast-paced environment
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels

Gaming License Required?

Ability to secure and maintain STATE OR TRIBAL Gaming License.