Casino Floor Server

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 30,000 - 45,000; Full time

Job summary

Spokane Tribe Resort & Casino in Washington state seeks a cocktail server to mix and serve drinks and deliver friendly, efficient service on the casino floor. You will take drink orders, maintain station cleanliness, and help guests enjoy a welcoming experience.

Candidates should be at least 21, able to multitask in a fast-paced environment, and comfortable working around smoke and crowds. On-the-job training is provided.

Qualifications

• Excellent customer service and guest relations.
• Ability to memorize menus and drink details.
• On-the-job training of about two months or related experience.

Responsibilities

• Mix and serve beverages to customers.
• Maintain a clean and orderly cocktail server station.
• Provide information about the facility to guests.
• Monitor guests for intoxication or under 21.
• Assist in creating an entertaining environment while upholding appearance standards.

Skills

Customer service

Multitasking

Communication

Job description

The incumbent in this position is responsible for providing excellent customer service while mixing and serving food and drinks (alcoholic and non alcoholic) to patrons

• Practices, supports, and maintains the Mission, Vision and Values of Casino.
• Serve beverages to Casino customers as established by the department.
• Uphold the highest standard of customer service and provide the best possible experience for our guests.
• Responsible for the security and accuracy of assigned checks and is accountable for any and all overages and shortages
• Keep cocktail server station clean and orderly.
• Act as a guest service representative by providing information about the facility.
• Act in a manner that is professional in body language and attitude
• Alert management to guests who are intoxicated or under 21
• Enhance the company’s objective to provide an entertaining environment through maintenance of visual appearance, according to department standards.

WORKING CONDITIONS

• Communicate effectively with customers and co-workers alike.
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity depends upon customer volume.
• Move effectively and efficiently throughout the casino floor and in the bar areas.
• Carry serving tray, weighing up to 10 pounds, throughout an 8 hour shift and serve drinks to customers.
• Document and comprehend drink orders.
• Perform other tasks assigned.
• Must be 21 years of age.
• Must meet established department appearance standards.
• The skills and abilities necessary to perform within this position are typically acquired through two months of on-the-job training or through related experience.
• Strong guest service and problem-solving skills.
• Able to Multitask in a fast-paced environment
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels

Gaming License Required?