Casino Floor Guest Experience Ambassador

Wind Creek; Atmore (AL); On-site; USD 24,000 - 36,000; Full time

Job summary

Wind Creek Atmore is seeking a Game Ambassador to deliver outstanding guest service on the casino floor. You will help guests with gaming needs, keep the floor neat and assist in promoting new games and technology.

The role requires a 21+ age, 6 months cash handling, a timed math test, and strong communication. You must be able to lift 50 pounds and work nights, weekends, and holidays in a smoke-environment.

Qualifications

• High School diploma or GED required.
• Must be 21 years of age or older.
• Six months of cash handling experience required.
• Must pass a timed math skills test.
• Must pass job interview and guest service audition.
• Effective verbal and written communication skills.
• Able to lift and move up to 50 pounds.
• Able to stand and walk continuously during shift.
• Willing to work nights, weekends and holidays.
• Must have or obtain Tribal Gaming License.
• Able to work in a smoking environment.

Responsibilities

• Provides excellent customer service to guests, especially gaming players.
• Enhances guests' gaming experience with a high-energy environment and celebrate wins.
• Remains attentive and enthusiastic in all guest interactions.
• Engages guests to describe and demonstrate games and technology on property.
• Responds to guest service calls with enthusiasm within service targets.
• Resets machines, repairs minor malfunctions and processes jackpots.
• Processes wallet pays and TITO exchanges for guests.
• Completes required documents, logs and reports per regulatory and company requirements.
• Complies with internal controls, policies and safety regulations.
• Cleans and disinfects gaming machines, chairs and touch points; clears debris.
• Meets service time and call targets as assigned; performs other duties as needed.

Skills

Customer service

Cash handling

Communication skills

Physical fitness

Education

HS diploma or GED

Job description

Wind Creek Atmore is seeking a Game Ambassador to deliver outstanding guest service on the casino floor. You will help guests with gaming needs, keep the floor neat and assist in promoting new games and technology.

The role requires a 21+ age, 6 months cash handling, a timed math test, and strong communication. You must be able to lift 50 pounds and work nights, weekends, and holidays in a smoke-environment.