Casino Events & Promotions Coordinator

Fortune-Bay-Resort-Casino; Tower (MN); On-site; USD 22,000 - 24,000; Full time

Job summary

Fortune-Bay-Resort-Casino in Tower, MN is seeking an Events and Promotions Representative (Full-Time) to lead customers through promotional events and create engaging campaigns. You will collaborate with the Events and Promotions Manager, coordinate with other departments, and maintain a high level of professionalism and positivity.

They exhibit problem-solving and active listening skills and stay updated on industry trends to enhance guest experiences.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in customer service or promotions.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• Ability to multitask and work in a fast-paced environment.
• Creative and innovative mindset.

Responsibilities

• Collaborate with the Events and Promotions Manager in the creation and implementation of engaging and effective promotional campaigns for the casino.
• Coordinate with other departments and provide timely updates about the scheduled events and promotions to ensure smooth execution.
• Uphold high standards of professionalism and a positive attitude at all times, whether working with customers, vendors, or the public.
• Exhibit excellent problem-solving and conflict resolution skills to manage any issues or challenges that may arise during events and promotions.
• Utilize active listening skills to gather feedback and suggestions from guests and provide valuable insights to the Marketing Team.
• Demonstrate creativity and innovation in developing new concepts and strategies to enhance the customer experience and deliver exceptional entertainment.
• Maintain and apply knowledge of industry trends and competitors’ activities and make recommendations for improvements and enhancements where necessary.
• Collaborate with the Marketing Team in the preparation of exciting marketing materials, including flyers, brochures, and digital media content.
• Promote events and promotions in a highly engaging and enthusiastic manner to entice customers and increase participation.
• Work flexible hours and adapt to changing schedules, including evenings, weekends and holidays as required.
• Perform other duties as assigned by Director of Marketing or Events and Promotions Manager.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Job description

Fortune-Bay-Resort-Casino in Tower, MN is seeking an Events and Promotions Representative (Full-Time) to lead customers through promotional events and create engaging campaigns. You will collaborate with the Events and Promotions Manager, coordinate with other departments, and maintain a high level of professionalism and positivity.

They exhibit problem-solving and active listening skills and stay updated on industry trends to enhance guest experiences.