Casino Beverage Attendant — Fast-Paced Guest Service

Gila River Resorts & Casinos; Phoenix (AZ); On-site; USD 14,000 - 20,000; Part time

Job summary

Vee Quiva Resort & Casino in Laveen, AZ is seeking a part-time Food & Beverage Server to deliver guest-focused service in a fast-paced casino environment. This on-site role requires applying knowledge of the dining and beverage menu and recording sales in the POS system.

Responsibilities include promoting excellent guest service, answering questions, maintaining appearance, and educating guests on new technologies, while ensuring accurate payments and timely service.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in fast-paced, high-volume bar/restaurant/nightclub preferred.
• In-depth wine and alcohol knowledge preferred.
• Must obtain and maintain required compliance trainings (Food Handlers Card, Alcohol Awareness, BBP).

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly, and professional service to casino guests while communicating clearly.
• Accurately records all sales in the POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Commits to GILA WAY values in guest interactions.
• Educates guests on new technologies on the floor.
• Sells in a fast-paced environment using various sales tactics.
• Maintains knowledge of offerings to answer questions accurately.
• Maintains reliable attendance with minimal lateness or absences.

Skills

Guest service

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

POS system

Job description

Vee Quiva Resort & Casino in Laveen, AZ is seeking a part-time Food & Beverage Server to deliver guest-focused service in a fast-paced casino environment. This on-site role requires applying knowledge of the dining and beverage menu and recording sales in the POS system.

Responsibilities include promoting excellent guest service, answering questions, maintaining appearance, and educating guests on new technologies, while ensuring accurate payments and timely service.