Casino Bartender & Guest Experience Pro

Blackbird Bend; Iowa; On-site; USD 17,000 - 26,000; Full time

Job summary

Blackbird Bend Casino is seeking a bartender to serve food and drinks, stock supplies, and maintain top-tier customer service and beverage standards. You will handle cash, operate bar equipment, and support beverage stations.

Requirements include six months of customer service, bartending experience, age 18+, a high school diploma or active GED, and the ability to obtain a gaming license. Expect a fast-paced, loud work environment with opportunities to greet guests and craft cocktails.

Qualifications

• Six months of customer service experience.
• Bartending experience is required.
• Must be a minimum of 18 years of age or older upon employment.
• Must have a high school diploma or be actively pursuing a GED.
• Must be able to obtain and maintain a valid gaming license.

Responsibilities

• Assist in monitoring levels of available products in the beverage stations to ensure adequate inventory to cover casino needs.
• Assist in re-stocking beverage services areas with the necessary supplies to meet customer needs.
• Cleans bar area
• Follows all policies, procedures and Iowa State liquor regulations
• Greet guests and build personal first name relationships
• Maintain a well-stocked, orderly, clean work and customer environment
• Make coffee as needed
• Provide prompt, courteous, and friendly service to all Casino guests whether they are gambling.
• Removes empty cups and other beverage containers from gaming areas and dispose of them in the trash.
• Reports the status of operations, concerns or any standard variances relating to the beverage stations, its personnel, or inventory levels to the beverage shift supervisor.
• Serves food & drinks to guests.
• Stocks, beer, wine, liquor, ice, mixers and dry goods
• Wash and stock glassware and utensils
• Other duties as assigned as requested.

Skills

Bartending

Customer service

Cash handling

Conflict resolution

Communication

Education

High school diploma / GED

Tools

Cash register

Liquor dispensing equipment

Blenders

Dishwashers

Coffee making machines

Job description

Blackbird Bend Casino is seeking a bartender to serve food and drinks, stock supplies, and maintain top-tier customer service and beverage standards. You will handle cash, operate bar equipment, and support beverage stations.

Requirements include six months of customer service, bartending experience, age 18+, a high school diploma or active GED, and the ability to obtain a gaming license. Expect a fast-paced, loud work environment with opportunities to greet guests and craft cocktails.