Casino Assistant Relief Manager

SAHARA Las Vegas; Las Vegas (NV); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Casino Manager to oversee daily operations and enhance guest satisfaction. This role requires strong leadership and problem-solving skills, with a focus on maintaining compliance with gaming regulations while ensuring a positive experience for guests and team members. The ideal candidate will have extensive knowledge of table games operations and a proven track record in management within the gaming industry. Join a vibrant team in a dynamic environment where your contributions will directly impact guest loyalty and operational success.

Qualifications

• 7+ years of experience in Casino operations with 2+ years in management.
• Valid Nevada Gaming License and Alcohol Awareness Card required.

Responsibilities

• Manage daily Casino operations and resolve guest issues.
• Ensure compliance with gaming regulations and promote guest satisfaction.

Skills

Leadership

Problem-solving

Communication

Customer service

Table Games operations knowledge

Computer proficiency

Education

High school diploma or equivalent

Job description

The Assistant Casino Manager is responsible for but not limited to managing the day-to-day Casino operations while resolving any guest issues. Communicating with all levels of management while providing exceptional guest service that will promote guest satisfaction and repeat business. Ensure that all Team Members are in compliance with company standards and gaming regulations.

Job Focus:

Focus is on, but not limited to the following:

1. Provides leadership and guidance in the daily operation of the Casino floor.
2. Performs numerous daily tasks and routines in order to ensure guest and Team Member satisfaction.
3. Have an open-door policy to all Team Members to help resolve any disputes and/or issues.
4. Always exhibit a positive and professional attitude with guests and Team Members.
5. Ensure customer satisfaction and promote repeat business.
6. Ensure compliance with federal and state gaming regulations.
7. Maintain a visual presence on the casino floor while interacting with guests and Team Members.
8. Manage table coverage, minimums and maximums to ensure operational profitability.
9. Positive leadership that will promote staff development and advancement.

Desired Qualifications:

1. Proficient knowledge of all Table Games operations.
2. High school diploma or its equivalent and at least 7 years of experience in the field.
3. Must have at least 2 years of management experience in a gaming operation.
4. Available to work any shift, weekends and holidays.
5. Computer proficient.
6. Able to work under pressure, exhibiting strong leadership and problem-solving skills.
7. Professional appearance and effective verbal communication skills.
8. Knowledgeable with a variety of Casino concepts, practices, and procedures.
9. Ability to complete reports to all levels of management as requested.
10. A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position.
11. Must be 21 years of age or older.