Cashier Teller I, (B271810-2), 203, Tax

City of Laredo; Laredo (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

The City of Laredo is seeking a Customer Service Clerk to handle payments, process accounts, and provide front-line service to residents. The role requires accurate data entry and the ability to communicate effectively in English and Spanish.

Responsibilities include recording customer information, generating reports, and supporting related office tasks. A High School diploma or GED and valid Texas driver license are required; experience in cashiering or government offices is a plus.

Qualifications

• Experience handling cash and payments.
• Ability to assist customers in person, by phone, and email.
• Strong numerical accuracy and data entry skills.
• Bilingual communication in English and Spanish preferred.

Responsibilities

• Process payments, review accounts, and generate reports.
• Record customer information in the system accurately.
• Provide in-person, phone, and email customer service.
• Perform related administrative tasks as needed.

Skills

Cash handling

Customer service

Bilingual English/Spanish

Data entry

Time management

Confidentiality

Education

High School diploma or GED

Job description

Provides customer service in person, via phone, or email; processes and receives payments; calculates charges.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Processes payments, reviews accounts, and runs reports.
• Obtains and records customer information in system.
• Provides customer service by answering question and addressing concerns, in person, on the phone, or via email.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of arithmetic (addition, subtraction, multiplication, division).
• Knowledge of handling cash in excess of 10,000 on a daily basis.
• Knowledge of balancing a cash drawer.
• Knowledge of handling office equipment to include a 10-key calculator, scanner, money counter and copier.
• Knowledge of general office procedures and methods including computing skills and data entry skill set.
• Knowledge of City Ordinances.

Skills and Abilities:

• Skill in cash handling of cash, coins, checks, debit/credit cards with a high level of accuracy.
• Skills in cash drawer reconciliation and proper documentation of all transactions.
• Skills in organization and time management.
• Skills in performing a variety of duties, often changing form one task to another of a different nature in a fast-paced environment while maintaining accuracy.
• Skills of good communication including clear speaking, active listening, appropriate tone depending on audience and situation, show empathy and use positive non-verbal cues and choose words that convey compassion and respect.
• Ability to perform quick mental math.
• Ability to maintain confidentiality of accounts and be trustworthy when handling sensitive account information.
• Ability to follow directions, adhere to privacy laws and comply with City of Laredo and Tax Department policies.
• Ability to rotate work locations at City Hall and City Hall Annex.
• Ability to communicate clearly and effectively both orally and in writing in English and Spanish.
• Ability to be friendly and approachable.
• Ability to establish and maintain effective working relationships and having team-oriented mindset.
• Ability to meet schedules and deadlines of work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to demonstrates strong communication skills, including clear and articulate speaking, active listening, and using an appropriate tone based on the situation.
• Ability to shows empathy, uses positive non-verbal cues, and chooses words that convey compassion and respect.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations

Never

• Street environment (near moving traffic)
• Construction site
• Confined space

Seldom

• Vehicles
• Warehouse environment

Sometimes

• Outdoor environment

Often

• Office or similar indoor environment

Exposures

Never

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
• Other: (LED Televisions at City Hall Annex, Irate Customers, Children crying)

Frequently

• ICommunicable diseases
• Other: (LED Televisions at City Hall Annex, Irate Customers, Children crying)

Travel

Never

• National travel
• International travel

Seldom

• Regional travel

Sometimes

• Local travel

• High School diploma or G.E.D. equivalency.
• At least one (1) year of experience in bank telling, payment processing, cash handling, or customer service.
• At least two (2) years of cash handling experience of collections in excess of $10,000 per day.

Foreign Education:

• Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.

Note:

The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.

Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at [phone] two days prior to the scheduled test or interview.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.