Cashier Team Lead — Premium Chocolate Experience

Ghirardelli Chocolate Company; United States; On-site; USD 39,000 - 53,000; Full time

Job summary

Ghirardelli Chocolate Company in San Francisco is seeking a Cashier Supervisor to lead the cashier team, uphold customer service standards, and ensure smooth store operations. You will assist the general manager and focus on accurate cash handling and guest satisfaction.

Starting Rate: $22.00/hr. This role requires a High School Diploma and 2–4 years retail/restaurant cashiering experience, with strong communication and leadership skills to motivate staff and deliver exceptional service.

Qualifications

• Clear, professional, and effective oral and written communication.
• Team-building skills of empathy, rapport-building, delegation, and empowerment.
• Ability to manage time effectively and be self-directed under minimal supervision.
• Ability to conduct evidence-based business forecasting for sales and resource needs.
• Familiarity with point of sale systems, such as MICROS.
• Knowledge of restaurant or retail management techniques.

Responsibilities

• Greet guests and assist with purchases on the sales floor.
• Process purchases using scanner or keypad and handle payments.
• Bag purchases securely and upsell when appropriate.
• Supervise cashier team and manage breaks and register issues.
• Provide excellent guest service and respond to guest inquiries.
• Assist in inventory control and merchandise presentation.

Skills

Communication

Teamwork

Time management

Forecasting

POS knowledge

Retail management

Education

High School Diploma

Tools

MICROS

Job description

Ghirardelli Chocolate Company in San Francisco is seeking a Cashier Supervisor to lead the cashier team, uphold customer service standards, and ensure smooth store operations. You will assist the general manager and focus on accurate cash handling and guest satisfaction.

Starting Rate: $22.00/hr. This role requires a High School Diploma and 2–4 years retail/restaurant cashiering experience, with strong communication and leadership skills to motivate staff and deliver exceptional service.