Cashier Supervisor/Assistant Front-End Manager

Mahoneysgarden; Winchester (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Great employee discount

Job summary

Mahoney's Garden is a family-owned garden center with multiple locations in the Greater Boston area. We are seeking a Cashier Supervisor to support the Front-End Manager by ensuring efficient register operations and delivering excellent customer service.

You will train cashiers on POS use, manage schedules, maintain accurate cash handling, and assist with inventory movement. This role requires a 3+ years POS background, a high school diploma, and a commitment to teamwork and reliability.

Qualifications

• 3+ years' experience working with a POS system (Counterpoint preferred).
• High School diploma or GED required.
• Strong customer service skills and reliability.

Responsibilities

• Monitor front-end register operations and assist with manual transactions.
• Provide POS training materials and on-going training for staff.
• Schedule cashiers to ensure proper staffing.
• Maintain front-end appearance and cash handling and reconcile banks daily.
• Support inventory movement and assist store management as needed.
• Respond to customer inquiries and resolve issues per policy.

Skills

Well-Organized

Strong written and verbal comm

Customer Focus

Ability to maintain effective working

Initiative/Ability to learn

Education

High School diploma or GED

Tools

POS system Counterpoint

Microsoft Office Suite

Job description

SUMMARY

Mahoney's is a family-owned and operated independent garden center with 7 retail locations in the Greater Boston Area and Cape Cod. For over 60 years, we have taken pride in offering the highest selection of quality plants, yard products, and gardening accessories – with outstanding customer service to match!

We employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork. We provide an opportunity for personal and professional growth and a great employee discount, as well!

Objective

The Cashier Supervisor is responsible for supporting the Front-End Manager maintain efficient and effective register transactions for all store terminals, conduct company approved trainings for POS and policy updates, ensuring that cashiers continually engage with customers and execute all tasks in accordance with company policy. Continual oversight of all open registers is required to assist cashiers as needed with complex register transactions, customer inquiries, functionality issues and scheduled spot absences. Additional communication with store level management is required to review weekly schedules and matters related to cashier performance.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Monitor front-end register operations primarily the functionality of registers, assisting associates with manual transactions, troubleshooting solutions, and communicating issues to the proper channels
• Ensure that cashiers are engaging with customers in accordance with company policies and procedures, assisting customers with product location knowledge
• Create and maintain scheduling of cashiers to ensure store is efficiently staffed
• Provides POS related training materials and demonstrations to new employees, while providing on-going training and updates for current employees
• Maintain front-end store appearance of the registers, directing the cleaning and replacement of returned, broken and damaged items
• Operate register terminals as needed, completing all related register functions including the activating, counting, and balancing of POS drawers to maintain proper cash and accurate POS transactions on a daily basis
• Prepare register banks for daily submission to the cash office, completing the counting and reconciliation process for all banks in accordance with company policy and standards in support of the Inventory Control Associate
• Support the movement of inventory by supporting department managers and associates in the loading and unloading of products as needed
• Complete all other tasks as assigned by store management

COMPETENCIES

• Well-Organized
• Strong written and verbal communication skills
• Customer Focus
• Ability to maintain effective working relationships
• initiative/Ability to learn

PREFERRED EDUCATION AND EXPERIENCE

Demonstrated progressive responsibility in retail store operations with work or personal experience in the horticultural or gardening fields preferred. 3+ years' experience working with a POS system required, Counterpoint preferred. Working knowledge of Microsoft Office Suite preferred. Demonstrated customer service skills. High School diploma or GED required.

WORK ENVIRONMENT

This job operates in an active retail store environment. This job may be either indoors or outdoors or both.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job

While performing the duties of this job, the employee is regularly required to stand, walk, climb, stoop, kneel, crouch and/or crawl. This position regularly requires the ability to lift and/or move objects weighing between 30 and 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

These activities may be performed with or without reasonable accommodation.

POSITION TYPE / EXPECTED HOURS OF WORK

Flexible hours. Days and hours of work vary by schedule and season. Must be available to work evenings, weekends, and holidays.

EEO STATEMENT

Mahoney's provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.