Cashier Supervisor

Ghirardelli Chocolate Company; United States; On-site; USD 39,000 - 53,000; Full time

Job summary

Ghirardelli Chocolate Company in San Francisco is seeking a Cashier Supervisor to lead the cashier team, uphold customer service standards, and ensure smooth store operations. You will assist the general manager and focus on accurate cash handling and guest satisfaction.

Starting Rate: $22.00/hr. This role requires a High School Diploma and 2–4 years retail/restaurant cashiering experience, with strong communication and leadership skills to motivate staff and deliver exceptional service.

Qualifications

• Clear, professional, and effective oral and written communication.
• Team-building skills of empathy, rapport-building, delegation, and empowerment.
• Ability to manage time effectively and be self-directed under minimal supervision.
• Ability to conduct evidence-based business forecasting for sales and resource needs.
• Familiarity with point of sale systems, such as MICROS.
• Knowledge of restaurant or retail management techniques.

Responsibilities

• Greet guests and assist with purchases on the sales floor.
• Process purchases using scanner or keypad and handle payments.
• Bag purchases securely and upsell when appropriate.
• Supervise cashier team and manage breaks and register issues.
• Provide excellent guest service and respond to guest inquiries.
• Assist in inventory control and merchandise presentation.

Skills

Communication

Teamwork

Time management

Forecasting

POS knowledge

Retail management

Education

High School Diploma

Tools

MICROS

Job description

WHO WE ARE

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.

Job Summary

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company. The Cashier Supervisor will be responsible and accountable for managing our cashier department and upholding the high standards of the company and its reputation. The cashier supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Starting Rate: $22.00/hr

Cashiering

• Greet each Guest using both verbal and non-verbal communication in a positive manner
• Process purchases using either scanner technology or electronic keypad
• Properly bag purchases -- wrapping breakable items where necessary
• Up-sell to Guest using established and appropriate procedures
• Process final purchases with either proper cash handling techniques or credit card transactions
• Close each transaction with a friendly greeting and inviting the guest to return
• Supervise Cashier team, directing breaks, assisting with register issues, etc.

Guest Service

• When not processing purchases, assist guests on sales floor with purchases
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Replenish stock of durable and perishable goods as needed
• Answer shop phone system and respond to guest service needs in a professional manner
• Regularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest service
• Assist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and management
• Offer samples of product to guests

Specific Knowledge & Skills

• Clear, professional, and effective oral and written communication
• Team-building skills of empathy, rapport-building, delegation, and empowerment
• Ability to manage time effectively and be self-directed under minimal supervision
• Ability to conduct evidence-based business forecasting for sales and resource needs
• Familiarity with point of sale systems, such as MICROS
• Knowledge of restaurant or retail management techniques

Education and/ Experience

High School Diploma Preferred 2 -- 4 years minimum experience in retail/restaurant cashiering

San Francisco Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records.

Lindt & Sprüngli Group

Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.