Cashier Shift Lead

Luke's Local; San Francisco (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid sick leave

Paid vacation

Pre-tax 401k

Store discount

Daily staff meal

Commuter benefits

Mentorship program

Job summary

Luke's Local is seeking a Cashier Shift Lead in San Francisco to supervise the cashiers, support Store Leadership, and serve as the PIC on the floor. You will open and close the store, handle cash, guide customers, and assist with stocking and displays across grocery, dairy, and produce sections.

Requirements include a Food Handler’s Certificate, 18+ with proficiency in English, and willingness to work weekends/holidays. Benefits include insurance, 401k, and staff discounts.

Qualifications

• Experience in retail, preferably grocery.
• Food handling knowledge and safety compliance.
• Willingness to train in other store areas.

Responsibilities

• Lead cashier team and act as PIC during shift.
• Open/close the store and supervise floor operations.
• Maintain customer service standards and assist with stocking.
• Balance cash drawers and manage deposits.
• Enforce food safety and store cleanliness.

Skills

Retail experience

Food safety

Customer service

Team leadership

English proficiency

Education

Food Handler’s Certificate

Job description

As a Cashier Shift Lead, you are responsible for leading the Cashier team and supporting Store Leadership in maintaining excellent customer service and retail standards. You are also responsible for being a leadership presence and PIC (Person In Charge) on the floor throughout your shift. You will often be responsible for opening and closing the store. Your main responsibilities are to oversee the cash register and front end of the store, which includes cashiering, handling customer questions and concerns, and assisting with stocking and facing front-facing displays, grocery, alcohol, and dairy shelves, and produce sets as needed. We encourage a team mentality at Luke’s and as such, all staff often assist each other based on the demands of the day. Having a positive attitude, team mentality, and eagerness to learn is a must.Flexibility to work weekends and holidays is a required component of this role; all Cashier Shift Leads must be available to work at least one weekend day regularly. In addition to your department responsibilities, you oversee the following:

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinate with the Floor Supervisor to supervise employees and assist with tasks as necessary, including daily PIC check-ins with all staff
• Work with the Floor Supervisor to distribute work evenly among all staff, assigning duties to specific employees based on role and skills
• Assist the Floor Supervisor and Store Leadership in coordinating breaks as needed
• Ensure excellent customer service and hospitality standards are upheld - from deli service and wait times, to in-store shopping, to the experience at checkout
• Demonstrate consistent work attendance
• Assist with training new and current staff in all departments
• Monitor product and check for expiration. Ensure products are routinely FIFO-ed and waste is accurately tracked and reported
• Maintain Luke’s Local retail standards in terms of cleanliness, facing, stocking, tagging, and merchandising
• Maintain a clean and orderly space on the floor, in the walk-in, and in the back rooms according to Company protocols
• Ensure food safety standards are being met at all times
• Balancing cash drawers and preparing cash deposits
• Note: There is a requisite waiting period of 30 days before any staff member at Luke’s Local is permitted to handle cash.
• Maintaining a positive, equitable work environment for all staff
• Stay informed about weekly items and guide customers to product locations throughout the store
• Participate in mandatory quarterly store-wide inventory counts
• Communicate and collaborate with co-workers, supervisors, team members, and/or outside contacts in a timely and appropriate manner and in line with our Communication Code of Conduct
• High standard of cleanliness
• Friendly, team-player
• Good work ethic
• Creative thinker
• Eagerness to learn

Work environment

• Office & sales floor of retail grocery stores
• Must be able to lift 25 lbs
• Must be able to spend 6-8 hours per day on your feet
• Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions, repetitive food prep motions.
• Stocking of shelves and merchandising displays
• Handling of refrigerated product in a cold environment for short periods of time

Preferred education and experience

• Experience with retail, preferably grocery
• Experience with food preparation, service, and safety
• A willingness to train and work in other areas of the store as needed

Required education and experience

• Food Handler’s Certificate

Additional Eligibility Requirements

• Must be 18 years or older
• Proficiency in English

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

FLSA Classification

Non-exempt-hourly

Pay Range

$23.50-27.50/hour

• Medical insurance, with employer contribution of up to 100%
• Dental insurance, with 70% employer contribution
• Vision insurance, with 50% employer contribution
• Paid sick leave
• Paid vacation - up to 2 weeks per year
• Pre-tax 401k savings account
• Storewide employee discount of 20%
• Daily staff meal
• Pre-tax commuter benefits savings account
• Professional development and mentorship program

Reports to

Store Manager

About Luke’s Local

Luke's Local is an independently-owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate four vibrant brick and mortar markets - one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach , and a fourth in the Inner Sunset on 9th Ave. As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us.

The pay range for this role is:

23.50 - 27.50 USD per hour (San Francisco)