Cashier - Self Park

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Parking

Discounts at Hard Rock properties

Discretionary annual bonus

Wellness programs

Training and Leadership development

Résumé du poste

Hard Rock Hotel & Casino Ottawa is seeking a Parking Clerk to manage the smooth flow of guests through the parking process and to create a welcoming, upbeat atmosphere on arrival. You will uphold gaming regulations, utilize POS systems, and handle cash with accuracy while maintaining a high standard of service.

The role requires flexible hours, including evenings and weekends, with opportunities to advance through training and bonus programs.

Qualifications

• High school diploma or equivalent required or preferred.
• Must possess ability to deliver a high level of guest service.
• Proficiency with computer systems and POS is preferred.
• Must be able to work evenings and weekends and flexible hours.

Responsabilités

• Ensure swift expeditious processing of guests through parking while building rapport on arrival.
• Adhere to Gaming Control Commission regulations and departmental policies.
• Maintain accurate cash handling and daily deposits.
• Provide prompt, discreet notification of any ethics concerns or irregularities.
• Deliver excellent customer service and maintain professional appearance at all times.

Connaissances

Customer service

English communication

Time management

Attention to detail

POS systems

Cash handling

Teamwork

Formation

High school diploma or equivalent

Outils

Point of sale systems

Description du poste

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.

• Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
• Creates a culture of high ethical standards, integrity, and service at all times
• Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
• Expresses positive body language and attitude while delivering superior customer service at all times
• Participates in a quality assurance program and helps Guest Services achieve top-tier customer ratings
• Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
• Takes ownership of customer concerns and questions, while escalating any larger service opportunities to the supervisor swiftly.
• Able to sort, assemble, and reconcile paper documents (receipts, tickets, etc.)
• Maintains cash bank and prepares daily deposits of funds, along with being responsible for posting cash payments and providing customers with receipts.
• Must be capable of viewing computer monitors/screens for extended periods of time
• Maintains accurate property information through property fact sheets and other forms of communication.
• Able to travel to and from the cashiering location situated outside the main building.
• Ensure all safety policies and procedures are followed
• Able to attend training and meetings as and when required.
• Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

QUALIFICATIONS

• High school diploma or equivalent preferred with one year of cashier experience, or an equivalent combination of education and experience.
• High school diploma, GED, or equivalent required.
• Must possess the ability to deliver a service level that creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must possess working knowledge of computers; proficiency in utilizing point of sale systems is preferred.
• Demonstrated aptitude in addition, subtraction, and the operation of calculating machines.
• Must be detail-oriented.
• Must possess excellent time management skills.
• Must be willing and able to work flexible hours, including evenings and weekends.

BENEFITS INCLUDE

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs, including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate: $16.00 hr