CASHIER - SELF PARK

Hard Rock International (HRI); Atlantic City (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Guest Services Associate to enhance the guest experience by ensuring a smooth parking process and providing exceptional customer service. The ideal candidate will demonstrate a commitment to high ethical standards and effective communication, creating a welcoming atmosphere for all guests. Responsibilities include managing cash transactions, maintaining accurate property information, and adhering to safety policies. Flexibility in working hours is required.

Qualifications

• Must possess the ability to deliver exceptional service.
• Must be detail oriented and have excellent time management skills.

Responsibilities

• Ensure swift parking process and create rapport with guests.
• Maintain cash bank and prepare daily deposits.
• Report illegal acts or ethics violations promptly.

Skills

Customer Service

Communication

Attention to Detail

Education

High School diploma

Tools

Point of Sale System

Job description

Overview

Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.

Responsibilities

• Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
• Creates a culture of high ethical standards, integrity and service at all times
• Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
• Expresses positive body language and attitude while delivering superior customer service at all times
• Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
• Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
• Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly.
• Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
• Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
• Must be capable of viewing computer monitors/screens for extended periods of time
• Maintains accurate property information through property fact sheet and other forms of communication.
• Able to travel to and from cashiering location situated outside the main building.
• Assure all safety policies and procedures are followed
• Able to attend training and meetings as and when required.
• Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned

Qualifications

• High School diploma, GED, or equivalent required.
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must possess working knowledge of computers; proficiency in utilizing point of sale system is preferred.
• Demonstrated aptitude in addition, subtraction and the operation of calculating machines.
• Must be detail oriented.
• Must possess excellent time management skills.
• Must be willing and able to work flexible hours including evenings, weekends.