CASHIER - SELF PARK

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading entertainment venue seeks a dedicated Cashier for its Self Park services in Atlantic City. This role involves ensuring a smooth parking experience while providing top-notch customer service. Ideal candidates are enthusiastic, detail-oriented, and skilled in cash handling and communication, making every guest interaction memorable.

Benefits

401K with match

Holiday Pay

Free Meals, Free Uniforms, Free Parking

Discounts at Hard Rock properties

Annual bonus program

Training and Leadership development

Wellness programs

Recognition programs

Qualifications

• Ability to deliver exceptional service and create a positive guest experience.
• Working knowledge of computers; proficiency in point of sale systems recommended.
• Demonstrated aptitude in basic math.

Responsibilities

• Ensure swift guest parking process while maintaining rapport.
• Handle cash transactions and maintain accurate cash bank.
• Deliver excellent customer service according to the 10/5 rule.

Skills

Customer Service

Communication

Attention to Detail

Time Management

Education

High School Diploma or GED

Tools

Point of Sale System

Job description

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Overview

Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.

Overview

Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.

Benefits Include

• 401K with match
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay Rate $16.00 an hour
  
  
  

Responsibilities

• Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
• Creates a culture of high ethical standards, integrity and service at all times
• Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
• Expresses positive body language and attitude while delivering superior customer service at all times
• Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
• Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
• Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly.
• Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
• Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
• Must be capable of viewing computer monitors/screens for extended periods of time
• Maintains accurate property information through property fact sheet and other forms of communication.
• Able to travel to and from cashiering location situated outside the main building.
• Assure all safety policies and procedures are followed
• Able to attend training and meetings as and when required.
• Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned
  
  
  

Qualifications

• High School diploma, GED, or equivalent required.
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must possess working knowledge of computers; proficiency in utilizing point of sale system is preferred.
• Demonstrated aptitude in addition, subtraction and the operation of calculating machines.
• Must be detail oriented.
• Must possess excellent time management skills.
• Must be willing and able to work flexible hours including evenings, weekends.
  
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Gambling Facilities and Casinos

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