Cashier Receptionist (Temporary)

Kaiser Permanente; Vacaville (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated cashier/receptionist to join their healthcare team. This role involves greeting patients, managing check-in processes, and ensuring accurate information capture. The ideal candidate will demonstrate strong customer service skills and a solid understanding of health plan coverage. Join a dynamic environment where your contributions will enhance patient experiences and operational efficiency. If you thrive in a fast-paced setting and are passionate about patient care, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to assist patients effectively.
• Knowledge of health plan coverage types and patient registration processes.

Responsibilities

• Greet and assist patients, ensuring accurate check-in and check-out.
• Handle cash transactions and reconcile funds following policies.
• Maintain knowledge of health plan coverage and assist with inquiries.

Skills

Customer Service

Cash Handling

Patient Registration

Computer Proficiency

Education

High School Diploma

Tools

Patient Administration Appointment Registration System (PARRS)

Job description

Job Summary:

The cashier/receptionist is a member of the healthcare department team who functions under the direction, guidance, and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture, and revenue collection per procedures. The role requires a general knowledge of the medical center to assist patients with questions and concerns, and involves extensive use of the computer.

Essential Responsibilities:

1. Reception, Check-in, Check-out (where applicable)
2. Greet and assist patients that present
3. Follow appropriate patient registration/check-in policies and procedures
4. Verify and/or update all demographic information, e.g., Personal Physician Selection, Language Preference
5. Maintain working knowledge of health plan coverage types, e.g., traditional, deductible, etc.
6. Check in patients by following policies and using the check-in systems or manual records when systems are down
7. Determine patients' membership/benefits according to benefit display
8. Create accounts as necessary (e.g., workers compensation, confidential)
9. Capture and populate workers compensation data on the correct screens and select coverage as necessary
10. Manage electronic in-basket and use notes function to document prepayments
11. Obtain a patient medical record number when necessary
12. Order health plan cards as needed
13. Collect co-pays and fees; inform patients of payment options
14. Generate encounter forms per procedure, electronically or manually if system is down
15. Direct patients to appropriate area after check-in
16. Check out patients following policies and using systems or manual records when systems are down
17. Register exception-type patients (e.g., non-members, out-of-area, Medicare, Medi-Cal, industrial)
18. Complete required forms for appointments per policy
19. Access fee schedules to determine appropriate fees based on CPT-4/service codes
20. Assist patients by explaining co-pays/fees, providing directions, and referring to other departments
21. Initiate and complete forms like Release of Information, Patient Financial Responsibility
22. Track referrals to specialty care using the referral system
23. Demonstrate knowledge of Patient Administration Appointment Registration (PARRS)
24. Maintain the patient will-call area if applicable
25. Communicate with clinical and business staff as needed
26. Handle cash, reconcile, and deposit following policies
27. Safeguard change funds, revenue, and keys for cash control
28. Ensure sufficient denominations for change
29. Reconcile shift and deposit funds, report discrepancies
30. Work towards positive operational outcomes