Cashier, Part Time Flex, San Ramon - Pottery Barn

Pottery Barn; San Ramon (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Employee discount

401(k) plan

Health benefits

Paid vacation and holidays

Job summary

Pottery Barn in San Ramon, California is hiring for a customer service associate to create personalized experiences for customers and maximize sales opportunities. Successful candidates will have 1-2 years of experience in retail, a high school diploma, and demonstrate strong multi-tasking abilities. Benefits include a generous employee discount, a 401(k) plan, health benefits, and paid vacations. Open availability and part-time flexibility on weekends are expected.

Qualifications

• 1-2 years of experience in a customer service role.
• Ability to engage multiple clients and create a lasting impression.
• Ability to lift and mobilize medium to large items, up to 75 lbs.

Responsibilities

• Ensure a lively and upbeat store environment for customers.
• Perform register transactions accurately and efficiently.
• Communicate effectively about product information and promotions.
• Maintain visual standards at the cash wrap area.

Skills

Sales closing abilities

Customer relationship building

Multi-tasking

POS system operation

Education

High school diploma or equivalent

Job description

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions include People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Responsibilities

• Consistently keep the store’s energy lively and upbeat for customers and teammates.
• Engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service.
• Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
• Ensure accurate ringing and pricing of merchandise, using appropriate price overrides when necessary to charge the correct, current price of SKUs.
• Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, timeframes, and delivery.
• Affirm the client’s purchase and offer additional merchandise suggestions to complement and complete initial selections.
• Ensure the client is aware of all promotions that may impact sales.
• Share information and testimonials about product, in-store events, and workshops that will enhance the customer experience.
• Maintain visual standards and supplies of the cash wrap area.
• Maximize all available resources to get the customer what they want and resolve any issues.
• Perform other duties as assigned by management—comply with all company policies and procedures.
• Foster an environment where all associates are treated fairly and with dignity and respect, in accordance with our People‑First Philosophy.

Criteria & Requirements

• Love to close a sale and can articulate a proven ability to exceed goals.
• Thrive in an entrepreneurial environment and are constantly looking for ways to think outside the box.
• Passionate about creating lasting relationships with customers by capturing contacts, re‑connecting, and promoting all of the inspiration, events, and services Williams‑Sonoma Inc. offers, including our Brands’ credit card and product launches.
• Know what questions to ask customers in order to understand their personal style and needs.
• Excel in a team environment while being able to work independently and manage your own workload.
• High school diploma or equivalent preferred.
• 1–2 years of experience in a customer service role.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to operate a POS system.
• Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
• Full‑time associates are expected to have open availability to meet the needs of the business.
• Part‑time flexibility associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability that meets the needs of the business will be required.

Benefits

• A generous discount on all Williams‑Sonoma, Inc. brands.
• A 401(k) plan and other investment opportunities.
• A wellness program that supports your physical, financial, and emotional health.
• Paid vacations and holidays (full‑time).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).

WSI will not commence an immigration case or “sponsor” an individual for this position at this time (for example, H‑1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance or other applicable state or local laws and ordinances.