Cashier/Host - IHOP

White Haven IHOP; White Haven (Luzerne County); On-site; USD 17,000 - 22,000; Full time

Job summary

Onvo in the White Haven area is seeking a friendly Cashier/Host to welcome guests, manage seating and waitlists, and support the dining experience. You will handle payments, balance cash drawer, and uphold health and safety standards.

The role emphasizes excellent guest service, strong communication, and teamwork with servers and kitchen staff. Flexible hours including mornings, evenings, weekends, and holidays are required; prior customer service experience is a plus.

Qualifications

• Previous experience in a customer service or hospitality role is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle cash and process financial transactions accurately.
• Strong organizational skills and attention to detail.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.
• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays.
• A positive attitude and a passion for providing exceptional guest service.

Responsibilities

• Greet guests warmly upon arrival and manage the waitlist efficiently, using a polite and professional demeanor.
• Escort guests to their tables, present menus, and inform them of any specials.
• Answer phone calls, take reservations, and respond to guest inquiries clearly and courteously.
• Process cash, credit, and debit card payments accurately and efficiently, handling transactions with integrity.
• Reconcile cash drawer at the beginning and end of each shift, ensuring all transactions balance.
• Maintain a clean and organized host stand and cashier area, including menus and waiting areas.
• Assist with light cleaning duties as needed to maintain restaurant cleanliness standards.
• Collaborate effectively with servers, kitchen staff, and management to ensure smooth operations.
• Address guest concerns or complaints promptly and professionally, escalating to management when necessary.
• Understand and adhere to all health and safety regulations, including food handling and sanitation.

Skills

Customer service

Excellent communication

Cash handling

Attention to detail

Flexibility hours

Job description

Job Description: As a Cashier/Host at IHOP, you will be the welcoming face of our restaurant, ensuring a positive first and last impression for every guest. You will manage the flow of customers, process payments accurately, and support the dining experience to create memorable moments.

Job Responsibilities

• Greet guests warmly upon arrival and manage the waitlist efficiently, using a polite and professional demeanor.
• Escort guests to their tables, present menus, and inform them of any specials.
• Answer phone calls, take reservations, and respond to guest inquiries clearly and courteously.
• Process cash, credit, and debit card payments accurately and efficiently, handling transactions with integrity.
• Reconcile cash drawer at the beginning and end of each shift, ensuring all transactions balance.
• Maintain a clean and organized host stand and cashier area, including menus and waiting areas.
• Assist with light cleaning duties as needed to maintain restaurant cleanliness standards.
• Collaborate effectively with servers, kitchen staff, and management to ensure smooth operations.
• Address guest concerns or complaints promptly and professionally, escalating to management when necessary.
• Understand and adhere to all health and safety regulations, including food handling and sanitation.

Job Qualifications

• Previous experience in a customer service or hospitality role is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle cash and process financial transactions accurately.
• Strong organizational skills and attention to detail.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.
• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays.
• A positive attitude and a passion for providing exceptional guest service.

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient.