Cashier / Guest Services Team Member

Firehouse Subs; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Health insurance

Paid training

Employee discounts

Flexible schedule

Job summary

Firehouse Subs in Houston is seeking a Cashier/Guest Services Team Member to deliver an exceptional guest experience in a fast-paced setting, taking orders, entering them into POS, handling payments, and keeping the dining area welcoming.

You will greet guests, maintain product knowledge, assist with food prep, ensure timely order delivery, and collaborate with teammates to support community initiatives through the Firehouse Subs Public Safety Foundation.

Responsibilities

• Thriving in a fast-paced environment
• Greeting guests with a friendly, welcoming attitude
• Taking customer orders and accurately entering them into the POS system
• Handling cash and card transactions with accuracy
• Providing outstanding customer service by addressing questions and resolving concerns professionally
• Assisting with food preparation and ensuring timely order delivery
• Keeping the dining area clean, organized, and inviting
• Working collaboratively with team members to ensure smooth operations
• Supporting Firehouse Subs Public Safety Foundation fundraising initiatives

Job description

Benefits

• Cash tips + credit card tips paid out on your bi-weekly paycheck
• Earn an additional $2–$4/hour in tips (amounts may vary)

Benefits

• Free uniforms
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Perks & Pay

• Work in a high-tipping location
• Cash tips + credit card tips paid out on your bi-weekly paycheck
• Earn an additional $2–$4/hour in tips (amounts may vary)
• Flexible scheduling

Shift Availability

• Day shift
• Full-time & part-time positions available
• Monday–Friday, with weekends as needed

Work Environment

• Casual dining restaurant
• In-person position

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Paid training
• Employee discounts
• Flexible schedule

Position Expectations

As a Cashier/Guest Services Team Member, you will play a key role in delivering an exceptional guest experience. Responsibilities include:

• Thriving in a fast-paced environment
• Maintaining strong menu and product knowledge
• Greeting guests with a friendly, welcoming attitude
• Taking customer orders and accurately entering them into the POS system
• Handling cash and card transactions with accuracy
• Providing outstanding customer service by addressing questions and resolving concerns professionally
• Assisting with food preparation and ensuring timely order delivery
• Keeping the dining area clean, organized, and inviting
• Working collaboratively with team members to ensure smooth operations
• Supporting Firehouse Subs Public Safety Foundation fundraising initiatives

Our Mission

To share our passion for hearty, flavorful food, deliver heartfelt service, and support public safety.

How We Achieve It

• Investing in our team and our community
• Building a family-oriented culture
• Serving high-quality, delicious subs every day

Why Join Us?

Our team members are essential to our success. From taking orders and preparing food to engaging with guests, you’ll be on the front lines of creating a great experience.

This is a fantastic opportunity to gain experience in a fast-paced, team-oriented restaurant environment. If you love providing excellent customer service and want to be part of a supportive team, we’d love to meet you.

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation®.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.