Cashier / Floor Worker

Brook Valley Management, Inc.; Daly City (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

A leading retail company is seeking a dedicated Customer Service Associate to engage with customers, ensure the sales floor is well-maintained, and handle cash register operations. This role requires a friendly demeanor, attention to detail, and strong communication skills while providing an enjoyable shopping experience for customers. If you are enthusiastic about working in a dynamic retail environment, this position offers the opportunity for personal and professional growth within a supportive team.

Qualifications

• Must be at least 18 years of age.
• Excellent customer service and communication skills.
• Ability to perform basic math calculations.

Responsibilities

• Provide fast, friendly, and courteous service to customers.
• Operate the cash register, process payments accurately.
• Maintain cleanliness and organization of work area.

Skills

Attention to Detail

Customer Service

Communication

Basic Math

Job description

Reports to: Store Manager or Front End Supervisor

The purpose of this position is to create a sincere connection with our customers through polite and courteous service, while ensuring the appearance of the sales floor creates a desirable shopping experience.

Traits and Requirements:

• Must be at least 18 years of age
• Ability to concentrate and pay close attention to detail
• Eye-hand coordination to sort, grasp, color coordinate, and tag
• Ability to perform basic math calculations
• Excellent customer service and communication skills
• Ability to read and write

Physical Skill Requirements:

• Lifting and Carrying up to 10 lbs.
• Pushing and pulling 4 - 6 lbs. or force
• Standing 90% of the time
• Repetitive use of hands - 100% of the time
• Reaching overhead - 20% of the time
• Pushing and pulling - 30% of the time
• Bending and crouching - 40% of the time
• Grasping items with hands - 90% of the time

Working Conditions:

• Exposure to the public - ongoing basis
• Exposure to temperature fluctuations periodically
• Flexible with scheduling changes due to store needs and sales events
• May require overtime occasionally due to store needs

Supplies:

• Apron
• Name Tag
• Buggy or small rolling rack
• Sizing rings
• Color Dividers

Essential Duties and Responsibilities:

• Customer Engagement: Provide customers with fast, friendly, and courteous service. Respond to questions or proactively find answers. Greet and assist customers on the sales floor with eye contact and a smile. - Continually
• Assessing Sales Floor: Walk the sales floor when not assisting customers, straighten and organize as needed, and remove trash. - 40%
• Processing: Operate the cash register, process payments accurately, and bag items. - 20%
• Work Area: Maintain cleanliness and organization for safety and efficiency, ensuring the area is clean before leaving. - Continually
• Safety: Follow safety guidelines, clean spills promptly, report hazards, and keep cash drawer secure. - Ongoing
• Communication: Interact courteously with the public, report hazards, and communicate respectfully with colleagues to foster teamwork. - Ongoing
• Meeting Targets: Balance cash drawer accurately at each shift's end. - Continually

This job description is not exhaustive. Percentages are approximate and may vary by store.