Cashier/Customer Service Representative

Dairy Queen; Grove City (Mercer County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

401k benefits

Paid training

Job summary

Dairy Queen is hiring a Cashier / Customer Service Team Member to greet guests, take orders, handle payments, and maintain a clean, welcoming environment. You will learn and grow with a supportive team focused on guest satisfaction and continual improvement.

This role offers flexible scheduling, paid training, employee discounts, and 401k benefits, with opportunities to develop customer service and leadership skills in a fast-paced setting.

Qualifications

• Proven ability to provide excellent customer service and engage with guests
• Strong communication skills and friendly demeanor
• Team player with reliability and willingness to learn

Responsibilities

• Welcome guests with a friendly attitude and assist with orders
• Enter orders accurately into the POS system
• Handle cash, card, and electronic payments with accuracy
• Answer questions about menu items and upsell products
• Prepare, package, and present guest orders efficiently
• Maintain a clean, safe, and welcoming dining area
• Restock condiments and supplies as needed

Skills

Customer service

Communication

Teamwork

Positive attitude

Attention to detail

Tools

POS system

Cash handling

Job description

Dairy Queen® : Immediate Opening for a CUSTOMER SERVICE ROCKSTAR

Are you searching for a fun, enthusiastic workplace where your positive attitude and hard work are truly valued? Do you want to be part of a loving team that delivers delicious treats and memorable guest experiences every day? If so, this exciting opportunity at Dairy Queen® is perfect for you!

Join Dairy Queen®, a beloved quick-service brand with over 75 years of history, as a talented Cashier / Customer Service Team Member. You’ll enjoy a supportive environment with flexible scheduling, paid training, employee discounts, and 401k benefits. Develop your customer service and leadership skills while working alongside a motivated team committed to excellence and continuous improvement.

Key Responsibilities

• Welcome every guest with a friendly, enthusiastic attitude and genuine conversation


• Accurately take customer orders and enter them into the POS system


• Process cash, credit, and electronic payments with precise cash handling


• Answer questions about menu items, promotions, and recommend additional products


• Prepare, package, and present guest orders efficiently and accurately


• Maintain a clean, safe, and welcoming restaurant environment


• Restock condiments, beverages, paper products, and supplies as needed

Required Qualifications

• At least 15 years old (or meet local employment age requirements)


• Available to work a minimum of 9 hours per week


• Excellent customer service and communication skills


• Positive attitude and genuine desire to help customers


• Strong work ethic with dependable attendance


• Coachable mindset with willingness to learn and accept feedback


• Ability to work effectively in a fast-paced, team-oriented environment


• Basic math skills and attention to detail for accurate order entry and cash handling


• Physical ability to stand, walk, lift up to 50 pounds, and perform repetitive movements

Preferred Qualifications & Benefits

• Previous experience in customer service, retail, hospitality, or food service


• Experience operating POS systems or cash registers


• Ability to multitask while maintaining accuracy and a positive guest experience


• Flexible scheduling availability


• Passion for delivering exceptional customer experiences and contributing to team culture


• Enjoy flexible schedules, paid training, employee discounts, and 401k benefits

Location: DQ Grill & Chill #16174

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant