Cashier - Columbia Mall

JCPenney; Columbia Township (MO); On-site; USD 20,664 - 25,830; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation/holidays

Associate discount

Job summary

JCPenney is looking for a friendly Cashier to deliver outstanding customer service at the register, assist with returns, manage sign‑offs, and support omnichannel and inventory tasks in-store. You will greet customers, handle payments, and promote programs like rewards and gift cards to boost satisfaction and sales.

In this role you will follow company standards for safety and shrink, participate in annual inventory, and collaborate with teammates to maintain clean, organized checkout areas.

Qualifications

• Experience in customer service and sales at a retail checkout.
• Ability to process payments, returns, and re-ticketing accurately.
• Familiarity with rewards, gift cards, and omnichannel programs.

Responsibilities

• Greet and assist customers, provide excellent service, and drive sales.
• Complete checkout processes, handle returns, and re-ticketing.
• Assist with omnichannel efforts, recovery, and inventory tasks.
• Support shrink reduction, safety, and attendance standards.

Skills

Customer service

Sales

Cash handling

POS operation

Omnichannel support

Tools

Point of Sale (POS)

Mobile Warrior POS

Job description

As a Cashier you are accountable for the customer service and sales experience, including maintaining checkout standards, assisting with general operations such as omnichannel, recovery, and inventory, and upholding performance standards related to shrink, safety, and overall role performance.

Primary Responsibilities

• Customer Service & Sales – Greet and assist customers while providing excellent service, consistently demonstrating WORTH behaviors and engaging customers enthusiastically to resolve problems and assist with credit, rewards, and gift card programs. Promote Findmore and other programs to drive sales and enhance service.
• Checkout Standards – Complete checkout processes, including returns and re‑ticketing, and assist with signing, merchandising standards at all checkouts while stocking and merchandising impulse fixtures and replenishment. Proactively request assistance when additional help is needed. Utilize the Point of Sale on Mobile Warrior devices to support line management.
• General Operations – Assist with omnichannel efforts, recovery, put‑backs, fitting room maintenance, and participate in annual inventory processes.
• Performance Standards – Support company shrink and safety initiatives; consistently meet established performance standards, including iCAP program participation, product and service sales, customer service, profitability, productivity, and attendance.

Core Competencies & Accomplishments

• Resolve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in self and others.
• Provide excellent customer service; cooperate and build positive, inclusive, respectful relationships; take accountability for actions and outcomes.
• Proactively improve the customer experience; demonstrate confidence and courage to do what is right; act with energy and urgency.
• Adapt quickly to changing situations with energy and a positive attitude while achieving high standards in results and ownership.
• Maintain intensity in delivering outstanding service and continuously seeking improvements.

What you get

If eligible, we offer a competitive benefits package including medical, dental, and vision insurance, term life insurance, paid vacation/holidays, and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation. For paid vacation days and eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

Pay Range

USD $15.00/Hr – USD $18.75/Hr.