Cashier, Auto Service Department

South Bay Ford Lincoln; Hawthorne (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Retirement benefits

Job summary

South Bay Ford Lincoln in Hawthorne, CA is seeking a Service Cashier to provide outstanding customer service while accurately processing payments for service, parts, and accessories. You will manage repair orders and maintain customer account information in CDK, balance cash, and answer invoices questions.

The role requires a high school diploma, prior cashier or customer service experience, and strong computer skills.

Qualifications

• High school diploma or GED required.
• Previously in cashiering, customer service, or retail is preferred.
• Money-handling and POS experience is a plus.

Responsibilities

• Greet customers professionally and assist with inquiries.
• Process payments for service, repair, parts, and accessories.
• Balance cash drawer and reconcile daily transactions.
• Maintain accurate repair orders and customer records.

Skills

POS system experience

Cash handling

Customer service

Computer proficiency

Basic accounting

Attention to detail

Organizational skills

Learn new software

Communication skills

Education

HS diploma or GED

Tools

CDK software

MS Office

Job description

Position Summary:

The Service Cashier is responsible for providing exceptional customer service while accurately and efficiently processing parts and service repair transactions for dealership customers. As a key point of contact within the Service Department, this position ensures a positive customer experience by managing payments, maintaining accurate financial and repair order records, and assisting customers with service-related inquiries. The Service Cashier utilizes dealership software systems to process payments, record repair orders, and maintain customer account information. The ideal candidate is professional, courteous, detail-oriented, and possesses strong administrative, organizational, computer, and customer service skills. This position works closely with service advisors, service porters, parts personnel, and management to support the daily operations and overall success of the department.

Schedule Requirements:

This is a full-time position requiring the flexibility to work a schedule between Monday and Saturday to achieve a 40-hour workweek. Availability to work varying shifts, including Saturdays, is required based on business needs and department scheduling.

Essential Duties and Responsibilities:

• Greet customers in a friendly, professional, and courteous manner.
• Receive and process payments for service, repair, parts, and accessory purchases.
• Accurately post payments and close repair orders using dealership management software (CDK).
• Balance cash drawer and reconcile daily transactions.
• Issue receipts and maintain accurate payment records.
• Assist customers with questions regarding invoices, payments, and service documentation.
• Handle cash, credit card, check, and electronic payment transactions securely and accurately.
• Answer incoming phone calls and direct customers to the appropriate department when needed.
• Maintain a clean, organized, and professional cashier area.
• Support service department operations with filing, administrative tasks, and customer communication as assigned.
• Follow all company policies and procedures regarding cash handling and customer information.

Qualifications:

• High school diploma or GED required.
• Previous customer service, retail, cashiering, or administrative experience preferred.
• Money-handling and point-of-sale (POS) system experience preferred.
• Automotive dealership experience preferred.
• Basic accounting and mathematical skills.
• Proficiency with computers, office equipment, internet applications, and dealership management software.
• Ability to learn new software programs quickly.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Desired Attributes:

• Friendly, positive, and customer-focused attitude.
• Reliable and dependable work ethic.
• Professional appearance and demeanor.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Commitment to delivering an outstanding customer experience.

Physical Requirements:

Ability to sit, stand, and walk for extended periods.

Frequent use of computers, calculators, telephones, and office equipment.

Ability to occasionally lift and carry items weighing up to 25 pounds.

Job Type: Full-Time
Department: Service Department
Reports To: Service Manager

Compensation:

Pay Range: $18.00 - $22.00 per hour

• including health insurance, paid time off, retirement benefits, and other company-sponsored programs.

Actual compensation within this range will be determined based on qualifications, experience, skills, and business needs. In addition to competitive pay, eligible employees may receive a comprehensive benefits package, including health insurance, paid time off, retirement benefits, and other company-sponsored programs.

"Our goal is to provide an exceptional customer experience at everytouchpoint. The Service Cashier plays a vital role in helping us achieve that commitment by ensuring every customer leaves with a positive impression of our dealership."