Job Description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Responsibilities
Essential Job Functions:
- Greet, engage, and assist customers visibly and actively.
- Process customer transactions quickly, accurately, and efficiently at the check lane.
- Understand the Point of Sale (POS) system and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
- Adhere to company limits on cash shortages and overages, working honestly to control loss.
- Follow guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
- Report pricing discrepancies to the Scan Coordinator.
- Follow policies for postage stamps, gift cards, and coupons.
- Stay current with present, future, seasonal, and special ads.
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and reporting unsafe conditions or incidents.
- Inspect equipment regularly and notify management of repairs needed.
- Create a welcoming environment for customers by answering questions about products.
- Comply with all laws and company guidelines.
- Work effectively in a high-paced, sometimes stressful environment.
- Manage conflicts cooperatively and non-confrontationally.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve issues.
- Support and assist minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodation.
Qualifications
Minimum Position Qualifications:
- Customer service experience
- Effective communication skills
- Basic math skills (counting, addition, subtraction)
Desired Previous Job Experience:
- Customer service experience
- Experience as a Bagger or Courtesy Clerk
About Us
Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. We serve customers in 89 stores across the state. As part of Kroger, we are committed to diversity and innovation, creating excellent experiences for customers and communities. We value caring, purpose, and growth. Join us if you’re eager to learn and grow your career.
Benefits
We offer comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and growth opportunities. For more details, visit our Benefits Page.
Additional Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail