Cashier

St. Matthew's House; Naples (FL); Hybrid; USD 17,000 - 22,000; Full time

Job summary

St. Matthew’s House in Naples, FL is seeking a courteous Cashier to greet guests and provide assistance at the point of sale. The role emphasizes guest-first service while managing routine cash wrap tasks in a fast-paced environment.

Experience in retail and familiarity with POS systems are preferred. A high school diploma or equivalent is required, and confidentiality is essential as part of daily operations in a faith-based nonprofit setting.

Qualifications

• High school diploma or equivalent required.
• Retail and Sales background preferred.
• Confidentiality: Works with confidential information.

Responsibilities

• Manage time and balance cash wrap activities.
• Provide excellent customer service by greeting and assisting guests.
• Use telephone etiquette when answering calls.
• Operate the Point of Sale system and know rewards program.
• Communicate needs to leadership daily and with guests calmly.
• Maintain appearance of cash wrap and surrounding areas.
• Share the mission of St. Matthew’s House with guests and public.
• Support store events as scheduled by the Store Manager.
• Perform other duties as directed to ensure smooth operations.

Skills

Cash handling

Customer service

POS skills

Merchandising

Education

High school diploma or equivalent

Tools

POS system

Job description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

A Cashier helps to create a friendly and welcoming environment by greeting our guests and offering assistance. As the face of the operation, it is important to ensure the guest remains the top priority while balancing tasks and routines. Experience in a retail sales environment, which includes Point of Sale functions, some knowledge of merchandise and presentation techniques, and an understanding of the elements that drive retail operations profitability is desired for this position. To succeed as a Cashier, you should have a strong work ethic, high level of accuracy and ability to handle non‑stop and sometimes intense workload. St. Matthew’s House is a faith‑based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.

ESSENTIAL FUNCTIONS

• Ability to manage time, prioritize tasks, and balance cash wrap activity.
• Provide excellent customer service by greeting, assisting, and thanking guests.
• Use excellent telephone etiquette when answering the telephone.
• Possess detailed knowledge of Point of Sale system, rewards program, and best guest relations practices and utilize all to provide exceptional customer service to every guest.
• Ability to communicate with the leadership of needs daily, and communicate clearly and calmly with guests and team members.
• Maintain the physical appearance of cash wrap and surrounding areas.
• Share the mission of St. Matthew’s House with our guests and the general public.
• Participate in store special events as scheduled by Store Manager.
• Perform duties, and assume additional responsibilities as directed by the
• Store Manager to ensure efficient store operations.
• Adhere to policies and procedures of St. Matthew’s House.

Requirements

Education: High school diploma or equivalent

Experience: Retail and Sales background preferred.

Confidentiality: Works with confidential information

Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.

Working Conditions: Schedule flexibility and the ability to work in a fast‑paced environment

Physical Demands: This position requires standing, walking, and bending for long periods. The employee is required to handle, feel and/or reach with hands and arms and must frequently lift and/or move items up to 25 pounds.