Cashier

Smashburger; Mesa (AZ); On-site; USD 25,000 - 32,000; Full time

Job summary

Join a leading fast-casual restaurant as a Guest Service Expert! You'll be the face of Smashburger, ensuring guests have a fantastic experience while promoting our delicious menu. This role offers flexible hours, training, and opportunities for career advancement in a fun, family-friendly environment.

Benefits

Tip share: earn up to $2/hr extra in tips

50% off menu options

Flexible schedules

Medical, Dental, and Vision options

Paid time off

401K match

Employee Assistance Program

Free uniform and hat

Qualifications

• Must be at least 16 years old.
• No experience necessary; training provided.

Responsibilities

• Greet guests and promote a fun work environment.
• Verify orders, manage to-go orders, and process transactions.
• Maintain cleanliness and uphold safety standards.

Skills

Communication

Customer Service

Teamwork

Education

High School Diploma

Job description

Our first Smashburger restaurant opened in 2007 with a single goal: to serve a better burger! Better burgers require better service, support, and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 new restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth. We just build better: Better Burgers. Better Teams. Better Experiences.

Better Benefits:

• Tip share: earn up to $2/hr extra in tips
• Get paid to refer your friends
• Enjoy 50% off our best burgers and other menu options
• Flexible schedules in a fun, family-friendly environment
• Medical, Dental, and Vision options
• Paid time off — vacation and sick leave
• 401K match (for employees 21 and older)
• Employee Assistance Program
• Fast track for career advancement and management experience
• Free uniform and hat
• Eligibility based on tenure and hours worked
• Referred employees must be in good standing and employed at Smashburger at payout; bonuses paid in two installments

Position: Guest Service Expert (Cashier)

Reporting to the Restaurant General Manager, Cashiers are the Guest Service Experts who champion better burgers! In this role, you will:

1. Greet guests with a smile and welcome them on every visit
2. Promote a fun, positive work environment
3. Work effectively with team members and communicate well in a busy restaurant setting
4. Be knowledgeable about menu items to suggest meals and answer questions
5. Verify orders for accuracy, manage to-go orders, process POS transactions, and understand the Smashburger rewards program
6. Check in with guests after food delivery to ensure satisfaction and needs are met
7. Encourage guests to participate in marketing promotions and complete surveys
8. Maintain a safe work environment by following safety and security standards
9. Keep floors, counters, dining areas, and restrooms clean using approved cleaning products
10. Listen, communicate, and work well with others in a fast-paced environment
11. Uphold integrity and do the right thing at all times
12. Follow cash handling policies to prevent theft or shortages
13. Upsell menu items through thoughtful suggestions
14. Ensure order accuracy to maximize guest satisfaction and minimize waste
15. No experience necessary; training provided
16. Must be at least 16 years old
17. Physical ability to stand for long periods and lift up to 25 lbs
18. Be punctual and available to work flexible hours, including nights, weekends, and holidays
19. Adhere to uniform policy and all company guidelines and regulations
20. Must have valid U.S. work authorization and complete E-Verify process

All applicants and employees are treated equally. Smashburger is committed to equal employment opportunity and prohibits discrimination and harassment based on age, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other protected status by law. Violations of this policy may result in disciplinary action, including termination.