Cashier

Buffalo Wings; Massillon (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading restaurant brand is seeking a part-time Cashier/Greeter to deliver exceptional customer service. You will create a welcoming environment for guests, manage takeout orders, and support overall operations. Ideal candidates are energetic, friendly, and able to multi-task effectively while providing memorable experiences for guests.

Benefits

Eligible for medical benefits after 12 months

Qualifications

• Genuine interest in customer experience.
• Ability to multi-task effectively.
• Strong communication skills.

Responsibilities

• Greet guests and manage takeout orders.
• Handle payment transactions accurately.
• Maintain cleanliness and safety standards.

Skills

Energetic

Friendly

Multi-tasking

Customer Engagement

Job description

JOB PURPOSE:

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for managing all takeout orders, accurately entering orders into the Point of Sale System, and collecting payments.

Cashier/Greeter: Make a great first impression with each Guest. Greet hungry sports fans like they are part of our team. You need to be energetic, friendly, and genuinely interested in what brings Guests through our doors. This position involves multi-tasking: managing takeout orders, assisting with seating, and engaging with Guests to ensure a positive experience. Always invite Guests to return and be part of our team again.

JOB FUNCTIONS / RESPONSIBILITIES:

This is a part-time position, averaging 29 hours or less per week. After a 12-month review, if you average 30 or more hours per week, you will be eligible for company medical benefits. Full-time hours are typically 36 to 40 hours per week.

• Provide a friendly welcome to incoming Guests and ensure timely seating.
• Participate in the Company’s Mystery Shop, GEM, and BARS programs. Follow the BARS program standard: “Must ID anyone who looks under 40 years of age” and check IDs to verify minimum age for alcohol consumption.
• Follow proper phone etiquette and answer calls according to Buffalo Wild Wings standards.
• Bus tables, deliver food, follow FIFO guidelines, and complete daily tasks.
• Respond to customer complaints or concerns and involve a manager when necessary.
• Engage with guests to create a personalized experience and make genuine connections.
• Handle payments, manage cash drawer, and process credit card transactions.
• Use menu knowledge to make suggestions and upsell.
• Enter takeout orders accurately into the Point of Sale system.
• Bag and manage takeout orders, checking for accuracy.
• Maintain a clean and orderly cashier area, following safety and sanitation standards.
• Thank guests as they leave, solicit feedback, and express hope for their return.
• Assist with prep and portioning, help with expo window, and run food as needed.
• Perform other duties as assigned by management.

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