Cashier^

SpeeDee Oil Change & Auto Service; Los Gatos (CA); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in automotive services seeks a dedicated Cashier to enhance customer relationships and manage daily operations. In this role, you will greet customers, explain services, and maintain a clean and welcoming environment. Ideal candidates will possess strong communication skills, a friendly demeanor, and a commitment to excellence in service delivery.

Qualifications

• Retail experience preferred; automotive experience is a plus.
• Must have good communication skills and be friendly.
• Basic computer skills required.

Responsibilities

• Establish and maintain good customer relations.
• Accurately complete paperwork for customer services.
• Maintain spotless customer service/office area.

Skills

Good communication skills

Cheerful and friendly

Enthusiastic attitude

Good work ethic

Basic computer skills

Education

Retail experience

Automotive experience (helpful)

Job description

Cashier

The cashier is responsible for establishing and maintaining good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.

EMPLOYMENT QUALIFICATIONS

• Commitment to excellence at all levels of service.
• Retail experience, automotive experience helpful.
• Good communication skills, cheerful and friendly.
• Enthusiastic attitude and good work ethic.
• Basic computer and office management skills.
• Clean and neat appearance, good telephone voice.

PRINCIPLE RESPONSIBILITIES & DUTIES

Employee Relations

• Works to maintain a team effort of quality customer service.

Customer Relations/Business Development

• Greets the customer.
• Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
• Bills out the customer.
• Obtains any technical information from manager or tune-up technicians in response to questions from customers.
• Presents all promotional materials to customers.
• Maintains marketing programs as directed by manager.

Shop Operations

• Maintains spotless customer service/office area.
• Maintains customer restroom.
• Answers telephone in an approved manner.
• Greets and writes up work orders for customers when business trends dictate the need.
• Conforms to the standards and procedures prescribed by the SpeeDee Franchise Organization Daily Operations Manual and other manuals.
• Maintains appointment scheduler.

Technical

• Attends all training sessions provided, applicable to his/her career and position requirements.
• Completes and maintains work orders in a systematic way.
• Maintains operations of office computer system and daily cash receipts.

PERFORMANCE STANDARDS

• Cleanliness of customer/office/lobby area.
• Minimum over and shorts.
• Handling of customers.
• Seeks training over and above job requirements.
• Attends all scheduled store meetings.