Cashier^

SpeeDee Oil Change & Auto Service; Hollister (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading automotive service provider is looking for a Cashier responsible for delivering excellent customer service and managing paperwork. Candidates should have at least 1 year of retail experience, good communication skills, and an enthusiastic attitude. Join our team and help maintain high standards of customer satisfaction and service quality.

Qualifications

• At least 1 year of cashier or retail experience required.
• Basic computer skills and good telephone voice.
• Cheerful and enthusiastic attitude.

Responsibilities

• Greets customers and explains service pricing.
• Maintains cleanliness of the service area.
• Answers telephone and manages work orders.

Skills

Customer service

Communication

Teamwork

Office management

Job description

Cashier

The Cashier is responsible for establishing and maintaining good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager. At least 1 year of experience is required.

EMPLOYMENT QUALIFICATIONS

• Commitment to excellence at all levels of service.
• Retail experience, automotive experience helpful.
• Good communication skills, cheerful and friendly.
• Enthusiastic attitude and good work ethic.
• Basic computer and office management skills.
• Clean and neat appearance, good telephone voice.

PRINCIPLE RESPONSIBILITIES & DUTIES

• Employee Relations
• Works to maintain a team effort of quality customer service.

Customer Relations/Business Development

• Greets the customer.
• Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
• Bills out the customer.
• Obtains any technical information from manager or tune-up technicians in response to questions from customers.
• Presents all promotional materials to customers.
• Maintains marketing programs as directed by manager.

Shop Operations

• Maintains spotless customer service/office area.
• Maintains customer restroom.
• Answers telephone in an approved manner.
• Greets and writes up work orders for customers when business trends dictate the need.
• Conforms to the standards and procedures prescribed by the SpeeDee Franchise Organization Daily Operations Manual and other manuals.
• Maintains appointment scheduler.

Technical

• Attends all training sessions provided, applicable to his/her career and position requirements.
• Completes and maintains work orders in a systematic way.
• Maintains operations of office computer system and daily cash receipts.

PERFORMANCE STANDARDS

• Cleanliness of customer/office/lobby area.
• Minimum over and shorts.
• Handling of customers.
• Seeks training over and above job requirements.
• Attends all scheduled store meetings.